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ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam

Page: 5 / 11
Total 348 questions

When the human resources (HR) department provides training throughout the organization. which of the following would be considered an internal customer?

A.

The personnel who enter training records into the training database

B.

The managers and supervisors who conduct the training sessions

C.

The managers who require training for their personal

D.

The suppliers who attend training on the company’s new planning system

The definition and communication of the quality vision, mission, and goals of a company is the primary responsibility of the

A.

Individual quality manager

B.

quality process teams

C.

quality assurance organization as a whole

D.

senior management team

The enhancement of one part of an organization at the expense of another is one definition of

A.

synergy

B.

groupthink

C.

system flexibility

D.

sub-optimization

Which of the following levels of the work breakdown structure (WBS) includes an explanation of the purpose of the project?

A.

Project

B.

Phase

C.

Activity

D.

Task

Which of the following are considered key processes in managing quality?

A.

Process capability, rework costs, and customer satisfaction

B.

Root cause analysis, corrective- action, and preventive action

C.

Quality control, planning, and improvement

D.

Internal, external, and product audits

Which of the following activities describes the team leader's role in a team-based organisation?

A.

Negotiate additional organizational resources

B.

Reinforcing behavioral changes by rewarding active team members

C.

Ensuring that the team's decisions and plans are communicated outside the team

D.

Providing training to team members

Which of the following actions is considered a best practice in a customer-driven organisation?

A.

Having a large customer service department that is responsible for all customer inquiries

B.

Organizing the management structure so that executive managers have responsibility for customer contact

C.

Training the entire workforce to act on customer requests

D.

Developing a group of highly trained individuals who visit customers on a regular basis

Which of the following groups would benefit most from detailed training on policy implementation, tactical decision-making, teamwork concepts, and technical quality tools?

A.

Executive management

B.

Middle management

C.

Individual contributors

D.

Customers and suppliers

A fishbone diagram is best described as a problem-solving approach that

A.

shows many different causes that can contribute to a particular problem

B.

identifies various solutions to a problem and displays the key relationships that are causing the problem

C.

Focuses on one element of a problem at a time and resolves any issues with that element before moving on to the next element

D.

organizes problems in order of seventy and p 1 ding 10 each problem's risk factor

When benchmarking is briny considered for process improvement, which of the following is the most appropriate starting point?

A.

Performing an analysis of competitors' products

B.

Establishing target goals for the process

C.

Identifying what is to be benchmarked

D.

Selecting a benchmarking partner