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ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam

Page: 7 / 11
Total 348 questions

The Baldrige criteria for performance excellence defines management by fact as including which of the following?

A.

Logistics planning

B.

Analysis of gathered data

C.

Reports on customer preferences

D.

Employee suggestion output

Which of the following steps should an organization take immediately after creating its strategic plan?

A.

Translating the plan into actions

B.

Leveraging customer needs into profit opportunities

C.

Defining its mission and vision

D.

Deploying its quality' goals

Root cause analyses often fail at the testing phase because they fail to

A.

distinguish between apparent and true root causes

B.

distinguish multiple problems from one another

C.

obtain statistical validity

D.

reward rapid problem-solving

A key benefit of advanced customer-supplier partnering is

A.

increased focus on customer complaints

B.

combined resources

C.

decentralization

D.

electronic data access

A new quality manager just found QUI that the company has been awarded three new contracts for the coming year and the quality department had not been informed of these contracts until now. If there is no policy or procedure in the company manual governing advanced quality planning, the manager should do which of the following?

A.

Hire more inspectors and allocate more equipment to cover the new jobs

B.

Attempt to improve communications regarding pending contracts and negotiations

C.

Write a procedure specifying quality department review of new contracts and add it to the company manual

D.

Meet with the other department heads to flowchart an advanced quality planning process

According to Crosby. quality is defined as

A.

conformance to requirements

B.

conformance to industry standards

C.

customer satisfaction

D.

fitness for use

The most common reason that companywide quality training programs fail is because the

A.

participants' baseline skills are too diverse

B.

language and concepts are to complex

C.

participation by various functional departments is lacking

D.

support of management is lacking

A matrix organizational structure is described as a

A.

democratic, decision-making structure

B.

one-to-one, supervisor-worker structure

C.

group of individuals dedicated to a functional area

D.

collaboration between projects and functional areas

Rank in order, from first to last, the following steps in the supplier certification process.

1. Monitor performance

2. Develop criteria and process

3. Report results and award certification

4. Evaluate suppliers

A.

2, 4, 3, 1

B.

1, 3, 4

C.

4, 2, 1, 3

D.

4, 1, 2, 3

Rank in order, from first lo last, the following steps for deploying the strategic plan throughout the organization.

1. Development of quality goals and strategies by upper management

2. Implementation of action by line departments

3. Establish focus on customer needs

4. Translate strategies into the annual business plan

A.

1, 3, 2, 4

B.

1, 3, 4, 2

C.

3, 1, 4, 2

D.

3, 2. 1, 4