ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam
The Baldrige criteria for performance excellence defines management by fact as including which of the following?
Which of the following steps should an organization take immediately after creating its strategic plan?
Root cause analyses often fail at the testing phase because they fail to
A key benefit of advanced customer-supplier partnering is
A new quality manager just found QUI that the company has been awarded three new contracts for the coming year and the quality department had not been informed of these contracts until now. If there is no policy or procedure in the company manual governing advanced quality planning, the manager should do which of the following?
According to Crosby. quality is defined as
The most common reason that companywide quality training programs fail is because the
A matrix organizational structure is described as a
Rank in order, from first to last, the following steps in the supplier certification process.
1. Monitor performance
2. Develop criteria and process
3. Report results and award certification
4. Evaluate suppliers
Rank in order, from first lo last, the following steps for deploying the strategic plan throughout the organization.
1. Development of quality goals and strategies by upper management
2. Implementation of action by line departments
3. Establish focus on customer needs
4. Translate strategies into the annual business plan