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ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam

Page: 8 / 11
Total 348 questions

A company achieving 3 4 defects per million opportunities meets which of the following commonly accepted sigma levels?

A)

B)

C)

D)

A.

Option A

B.

Option B

C.

Option C

D.

Option D

Which of the following statements is true about a customer-driven organization?

A.

It views people as its greatest resource.

B.

It has a short-term focus.

C.

It measures performance in terms of bottom-line financial results.

D.

It provides quick returns on its investments.

When a unit of measure is being established for a product, the most important consideration is that the

A.

production work processes be mapped

B.

parameters of other products be considered

C.

interpretation be uniform

D.

data collection be easy

Which of the following characteristics is expected in a leader but not a manager?

A.

Making plans for the future

B.

Developing quality goals

C.

Organizing materials and methods

D.

Envisioning the organization's future

A company wants to provider training in quality at the appropriate levels for all employees in the company. Which of the following; people should be invited to help develop the needs analysis for this training?

A.

Quality department staff only

B.

Staff from various departments

C.

Top management

D.

Prospective employees

Which of the following tools is used to determine whether special cause variation exists in a process?

A.

Fishbone diagram

B.

Cause and effect diagram

C.

Control chart

D.

Pareto chart

A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects. If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?

A.

Review the specification limits with engineering;

B.

Perform 100% inspection an incoming parts from this supplier

C.

Require the supplier to provide a certificate of conformance tor each lot

D.

Reject all lots until the supplier corrects the problem

When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee's

A.

organizational skills

B.

ability to work with others

C.

previous work experince

D.

personal integrity

Complaints have been received regarding a telephone voice-mail system being full and prohibiting new callers from leaving messages.

‘Which of the following types of teams should be chartered to address the voice-mail issue?

A.

Management

B.

Virtual

C.

Work

D.

Problem solving

To be effective, a knowledge management system should include which of the following elements?

A.

A means of rewarding people who share what they know

B.

A data management system that can be accessed by only the information technology staff

C.

Experienced knowledge management consultants

D.

Experts who can review and approve be