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ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam

Page: 9 / 11
Total 348 questions

An organization that liar, similar norms and values across product, unit, or functional boundaries is best described as having which of the following types of culture?

A.

Strategic

B.

Strong

C.

Adaptive

D.

Integrated

Which of the following training methods requires the greatest amount of monitoring in order to control variation?

A.

Computer-based training

B.

On-the-job-training

C.

Classroom lecture

D.

Simulator training

In order to effectively, must understand which of the following aspects of their audience?

A.

The audience's culture may be difference from their own.

B.

The audience's culture is separate and subordinate to the corporate culture

C.

The audience is responsible for being engaged in the communication exchange.

D.

An audience of workers will receive the information more willingly than an audience of managers.

The primary benefit of retaining customers is

A.

a decrease in supplier defects

B.

a decrease in order-processing time

C.

an increase in sales

D.

an increase in market expectations

Which of the following methods will help a company measure levels of -perceived quality?

A.

Analyze field failure reports

B.

Review capability tests that indicate failure-free production

C.

Monitor the number of warranty claims

D.

Conduct focus group studies

The house of quality pictured above was designed for product planning and development to specific customer wants and needs, which of the following sections would contain the planning matrix that lists market research and strategic planning?

A.

2

B.

3

C.

5

D.

6

A company's mission statement is defined as the

A.

ultimate ambitions of the company

B.

purpose for the company's existence

C.

way in which the company will achieve its vision

D.

company's beliefs and what it stands for

Supply chain management should focus on

A.

driving costs back through the supply chain

B.

Improving individual elements of the supply chain

C.

optimizing the processes of the supply chain

D.

reducing costs 10 the consumer

A company's training needs analysis shows that the only people in the organization who have been (rained in quality function deployment (QFD) are the quality stall members. The quality manager should do which of the following to address this problem?

A.

Ask the training manager to set up multiple QFD courses for open enrollment

B.

Schedule introductory QFD training for the next senior management meeting

C.

Schedule mandatory QFD training for everyone in the company

D.

Hire an outside consultant to introduce QFD at a companywide meeting

A company has entered into a partnership with a key supplier. All other sources for this key component have been eliminated. An auditor reports that the qualifying audit done by the previous auditor contained a significant omission. In this situation, the quality manager should do which of the following first?

A.

Inform the supplier of the problem

B.

Inform the chief executive officer of the omission

C.

Issue a stop-work order to prevent further impact to the organization

D.

Assess the impact of the auditor's omission