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ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam

Page: 10 / 11
Total 348 questions

Which of the following is an external failure cost?

A.

Rework costs

B.

Downgrading costs

C.

Product liability costs

D.

Costs of corrective actions

A team with representatives from internal customers and internal suppliers has been established to identify and implement improvements in incoming and outgoing processes from the production department. Who is responsible for developing the measurement needed to monitor this change?

A.

The quality engineer

B.

The customers on the team

C.

The suppliers on the team

D.

The project team as a whole

After conducting a kaizen event for cycle time reduction. which of the following should be true?

A.

Cycle time < Take time

B.

Cycle time = Take time

C.

Cycle time < Lead time

D.

Cycle time = Available time

In project management, a benefit/cost ratio can be used to

A.

select team leaders

B.

select projects

C.

allocate appropriate resources

D.

calculate a project's true cost

A company has been successfully using total quality management methods for several years. The supervisor of a very productive department is moved to manage another department. After several months, senior management notices a decline in production in the supervisor's new department and asks the quality manager to look into the matter. In this situation, the quality manager should do which of the following?

A.

Ask the senior managers what they think the problem might be

B.

Ask the supervisor about the situation

C.

Allow the supervisor time to fix the problem

D.

Recommend the supervisor tor leadership training

A customer submitted a comment card for a hotel chain detailing frustration with the condition of the fitness equipment. Within .1 week, this customer received a letter from the hotel manager apologizing for the inconvenience and a hotel voucher for one night's free stay. Upon returning for the free night's stay, the customer found the fitness equipment was in the same condition as the first stay, based on this information, the hotel's feedback program could best be described as having which of the following characteristics?

A.

Root cause analysis and problem resolution processes

B.

Top management support

C.

A fast response

D.

Properly trained and empowered employees

To resolve inherent conflicts that arise from multiple customer requirements, an organization should use

A.

quality function deployment

B.

total quality management

C.

six sigma methodology

D.

design of experiments

Which of the following standards is a guidance for environment management?

A.

ISO 9001

B.

ISO 14001

C.

TS 16949

D.

MBNQA

Which of the following is the best way for a company to d how it authorizes projects?

A.

Project team meeting minutes

B.

Company policies

C.

Employee evaluation form

D.

Organizational chart

A company that distributes merchandise to major retail stores is conducting a customer satisfaction survey. The major problem with limiting those interviews to individuals in the company's sales contact list 1s that the list may

Not include potential new customer

A.

include only purchasing agents and buyers

B.

include customers that have stopped purchasing from the company

C.

contain out-of-date information