ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam
Which of the following is an external failure cost?
A team with representatives from internal customers and internal suppliers has been established to identify and implement improvements in incoming and outgoing processes from the production department. Who is responsible for developing the measurement needed to monitor this change?
After conducting a kaizen event for cycle time reduction. which of the following should be true?
In project management, a benefit/cost ratio can be used to
A company has been successfully using total quality management methods for several years. The supervisor of a very productive department is moved to manage another department. After several months, senior management notices a decline in production in the supervisor's new department and asks the quality manager to look into the matter. In this situation, the quality manager should do which of the following?
A customer submitted a comment card for a hotel chain detailing frustration with the condition of the fitness equipment. Within .1 week, this customer received a letter from the hotel manager apologizing for the inconvenience and a hotel voucher for one night's free stay. Upon returning for the free night's stay, the customer found the fitness equipment was in the same condition as the first stay, based on this information, the hotel's feedback program could best be described as having which of the following characteristics?
To resolve inherent conflicts that arise from multiple customer requirements, an organization should use
Which of the following standards is a guidance for environment management?
Which of the following is the best way for a company to d how it authorizes projects?
A company that distributes merchandise to major retail stores is conducting a customer satisfaction survey. The major problem with limiting those interviews to individuals in the company's sales contact list 1s that the list may
Not include potential new customer