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ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam

Page: 11 / 11
Total 348 questions

The best way to create ownership in a major organizational change is to

A.

ask top management to prioritize the changes that need to be made

B.

identity and eliminate barriers to communication throughout the organization

C.

Involve employees in planning for the change

D.

plan and implement an employee suggestion system

The most appropriate way to add: a cross-functional team member’s lack of perf is by

A.

discussing the issue with the team member's supervisor

B.

discussing the issue openly at the next team meeting

C.

providing feedback to the team member

D.

removing the member from the team

When an organization is deploying its strategic planning process, which of the following tools should be used to ensure that all of the strategies are supported at all levels?

A.

Tree diagram

B.

Fishbone diagram

C.

Histogram

D.

DMAIC

Organization X installs new machine technologies to identify latent key performance indicators (KPIs). What quality technique could be used to determine the KPIs to enhance the value of the short, medium, and long term strategic planning efforts?

A.

Quality function deployment

B.

TRIZ approach

C.

Kano model

D.

FMEA analysis