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Salesforce CRT-271 - Certification Preparation For Community Cloud Consultants (SP25)

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Total 285 questions

What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:• Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.• A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.• Customer users must be able to collaborate with all Community users.

A.

Create a Sharing Set on the Case object.

B.

Enable Super User access for customer users.

C.

Select the Community User Visibility checkbox.

D.

Set up Delegated Admin access for customer users.

Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.

What is the fastest way for the Salesforce Admin to do this in Community Builder?

A.

Edit the object page, add the components, and publish.

B.

Create an object page, add the components, and publish.

C.

Install the collaboration Lightning app, add the app components to the page, and publish.

D.

Add a page variation, add the components, set the page as active, and publish.

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or moreof the following:

A.

Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

B.

Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

C.

Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

D.

Redirect users to a custom page displaying a user agreement before users login for the first time

E.

Use login flows to show theuser agreement when Community users log in for the first time

Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers. Which Community template should the Community Cloud consultant recommend?

Select one or more of the following:

A.

Partner Central

B.

Salesforce Tabs + Visualforce

C.

Customer Service

D.

Customer Account Portal

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Basein all of these Communities. Which step should the Community Cloud consultant take to meet this requirement?

Select one or more of the following:

A.

Recreate the Knowledge Base page in all Communities

B.

Create a link to the Knowledge Base in all Communities

C.

Merge the Communities unto the Community that has the Knowledge Base

D.

Export the page and select it when creating a new page in all Communities

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

A.

Consolidate work into WordPress and use CMS Connect in the Community

B.

Use the native Content Transformation tool to convert the resources into Knowledge articles

C.

Create Knowledge articles that link to the relevant documents in both systems

D.

Use CMS Connect to bring both sets of resources into the Community

Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts.

How should the Administrator meet these requirements?

Select one or more of the following:

A.

Set up Unlisted Chatter groups and make the UC account manager the owner

B.

Set up Private Chatter groups and make the UC account manager the owner

C.

Build a custom Lightning Component and enable the sharing attribute

D.

Configure a Collaboration object with manual sharing

Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:

- Partner usersshould NOT be able to access accounts and cases that they do NOT have access to.

- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.

- Partner users must be able to collaborate within the private groups they are members of.

What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

A.

Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.

B.

Set External User Organisation Wide Defaults to Private on the Account and Case Object.

C.

Configure an Owner-based Sharing Rule on the Account and Case Object.

D.

Develop an Apex Managed Sharing Rule on the Account and Case Object.

Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages. What should the admin use to migrate changes from sandbox to production?

Select one or more of the following:

A.

Metadata AP

B.

Force.com IDE

C.

Templateexport

D.

Change sets

Universal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting upasset sharing to ensure that Community users can see their account assets?

Select one or more of the following:

A.

Create a sharing rule for each accounts

B.

Use Apex managed sharing to grant access to the Community users

C.

Implement the role hierarchy on the Customer Community

D.

Set up a sharing set that references the Account ID on the asset