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Software Certifications CSQA - CSQA Certified Software Quality Analyst

Page: 7 / 13
Total 639 questions

There is a strong correlation between process maturity and defect rates. As the process maturity level increases, the defect rate decreases.

A.

True

B.

False

Cause-and-effect graphing is a tool used to:

A.

Trace requirements

B.

Help determine root causes of problems in processes

C.

Determine what requirements have been covered

D.

Graph defects uncovered by cause

E.

Identifies the routines in which errors occur

Which of the following is NOT normally considered one of the questions that must be answered in performing quality planning?

A.

Where are we?

B.

Where do we want to go?

C.

How are we going to get there?

D.

When will it be done?

E.

If it fails, who is responsible?

The risk associated with replacing a team member would be characterized as:

A.

Time-Based

B.

Situational

C.

Interdependent

D.

Time-Based

E.

Value-Based

Which is the best positioning of a quality manager within the IT organization?

A.

Senior IT Manager

B.

Manager of Systems Programming

C.

Manager of Computer Operations

D.

Outside of the IT Function

Which party(s) is responsible to ensure protection of intellectual property rights included within a contract for software development?

A.

The contracting organization

B.

The organization that will develop software

C.

Both the contracting organization and the organization that will develop the software

Stress-testing subjects a system to which of the following types of tests?

A.

Test Scripts

B.

System Requirements

C.

Large Volumes of Transactions

D.

Change to Transactions

E.

Error Conditions

One way to minimize risk is to:

A.

Install Controls

B.

Decrease Acceptance Testing

C.

Increase the Probability Factor

D.

None of the above

E.

All of the above

If a measure is considered valid, it means that:

A.

It is easy to be obtained

B.

It is objective

C.

It measures what it is intended to measure

D.

Two or more people can collect the same number

E.

It is robust

Within COTS software, attributes designed to "get you out of trouble" when you get into trouble is which aspect of a COTS software?

A.

Knowledge to Execute

B.

Understandability

C.

Quality of Communication

D.

Effectiveness of Help Routines

Earned Value is used to:

A.

Manage and Control the Product

B.

Manage and Control the Process

C.

Improve the Process

D.

Manage the Risks

Quality Assurance is defined as those activities designed to identify 'defects which have already been created'.

A.

True

B.

False

Process inventories can be developed by:

A.

Referencing existing manuals

B.

Conduct affinity group sessions

C.

Survey employees

D.

All of the above

E.

A and C above

As COTS software is demonstrated in operation and the evaluators watch and listen to the demonstration to evaluate the ease with which the operation process can be learned, they are evaluating what aspect of computer software?

A.

Quality of Communication

B.

Ease of Use of Instruction Manual

C.

Understandability

D.

Knowledge to Execute

E.

Effectiveness of Help Routines

The first step in the Complaint-Resolution Process is:

A.

Gather detailed supporting information

B.

Establish an action plan

C.

Judge the complaints validity

D.

Get on the customer's wavelength