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iSQI CTFL-UT - ISTQB Certified Tester-Foundation Level - Usability Testing

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Total 40 questions

A company distributes its products over a web shop where users can put items in their shopping cart. After they click on “checkout”, the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the “back” button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.

Which of the following heuristics would best describe this usability issue?

A.

User control and freedom

B.

Aesthetic and minimalist design

C.

Help and documentation

D.

Visibility of system status

Which of the following is a key activity in a usability test session?

A.

Test the set up and modify the test script if needed

B.

Moderate the usability test

C.

Extract usability findings and recommendations

D.

Talk to the participant during the completion of a task

Which of the following statements about usability test scripts is wrong?

A.

It contains pre-session interview questions.

B.

It is a checklist used by the moderator of a usability test.

C.

It contains post-session interview questions.

D.

It contains answers to the test questions.

Which of the following is a principal task of the usability test moderator role?

A.

Define testing tasks

B.

Log usability problems

C.

Create a survey plan

D.

Write a usability test plan

What does the Equality Act address?

A.

It obligates organizations to make sites accessible at all costs

B.

It protects people from discrimination in the workplace and in wider society

C.

It states that websites have to adhere to the WCAG conformity level AA

D.

It states that websites have to adhere to the WCAG conformity level A

Which of the following is a principal task of the usability tester role?

A.

Perform pre-session briefing of participants

B.

Communicate with test participant

C.

Discuss findings from usability test

D.

Define testing tasks

You’re conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire. You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.

Which of the following user questionnaires allow benchmarking against previous usability measurements?

i. SUS

ii. SUMI

iii. WAMMI

A.

i is true, ii & iii are false

B.

ii & iii are true, i is false

C.

i & ii are true, iii is false

D.

i, ii and iii are true

The usability team has written a usability test report. The report has the following structure:

Executive summary (1 page)

Table of contents (1 page)

Findings and recommendations (5 pages)

Objectives (2 pages)

Purpose (2 pages)

Contacts (1 page)

Which best practice does this usability test report violate?

A.

The report makes use of usability jargon

B.

The report misses positive findings

C.

The report is too long

D.

The report misses a description of the evaluation method

What is a usability test task?

A.

A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post-session interview questions

B.

A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time

C.

A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)

D.

A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers

Which of the following statements about usability testing is true?

A.

The conditions under which a usability test is done are irrelevant

B.

The preparation of a usability test is optional

C.

Before the usability test sessions, a pilot usability test session can be conducted

D.

A usability test consists of one usability test session