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GAQM CTL-001 - Certified Team Leader (CTL)

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Total 70 questions

Which of the following is the last step in the (employee development) coaching model?

A.

Asking where the employee thinks they are and where they want to be

B.

Asking the employee's opinion

C.

Asking the employee what steps they will take to get where they want to be

D.

Giving feedback to the employee and asking how they might improve their process

Which of the following is a possible disadvantage of shared leadership?

A.

Some groups require more direction and need a central leader

B.

Some groups cannot reach their full potential without a central leader

C.

Decision making can take more time

D.

All of the above

A team is...

A.

A group of people working towards a common goal

B.

A group of people with a high degree of interdependence geared toward the achievement of a goal or the completion of a task

C.

Several people who work under the same leader

D.

Any of these configurations

Which of the following statements is true about good supervisors?

A.

They avoid acting superior

B.

They avoid making boastful statements

C.

They never accuse until they know the facts

D.

All of the above

All teams have:

A.

Specific meeting times

B.

One leader for everyone

C.

Ground rules that are agreed on beforehand

D.

Outing Schedule

Which of the following is the first stage of the commitment curve?

A.

Informed optimism

B.

Informed pessimism

C.

Uninformed optimism

D.

Uninformed Pessimism

Trust allows team members to stay ________-focused.

A.

Synergy

B.

Problem

C.

Team

D.

Budget

We can easily discuss self-leadership in terms of: 

A.

Three corners

B.

Four pillars

C.

The ABC model

D.

Internal Phases

The SPIRIT model for goal setting stands for:

A.

Specific, positive, interactive, review, inspiring, terminate

B.

Singular, positive, individual, realistic, instigating, tentative

C.

Specific, prizes, individual, review, inspiring, time-bound

D.

Specific, product, initiative, realize, inspiring, time-bound

True or False: Phrases like "uh-huh," "OK," yes," or "Go on" are invitations for someone else keep talking.

A.

True

B.

False