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SAP C_C4H510_21 - SAP Certified Application Associate – SAP Service Cloud 2111

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Total 117 questions

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

A.

You can add custom fields in data sources and reports.

B.

With the Dashboard Designer, KPIs can be joined to a new data source.

C.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D.

You can create new custom reports based on join data sources.

To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

A.

Maintenance plan

B.

Appointment

C.

Installed base

D.

Territory

Which of these objects are NOT associated with SAP Jam groups?

A.

Products

B.

Sales orders

C.

Opportunities

D.

Tickets

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

A.

Service category

B.

Ticket due date

C.

Status

D.

Service level of incoming tickets

Which tool would you use to create high data volumes in SAP Service Cloud?

A.

Data Workbench

B.

Job Manager

C.

Form Templates

D.

Mass data maintenance