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SAP C_C4H51_2405 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud

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Total 80 questions

Which actions are prerequisites to implement registered products? Note: There are 2correct answers to this question.

A.

Activate status schema for functional locations

B.

Create customer records

C.

Activate registered products in scoping

D.

Create an installed base

Which element do you need to maintain to use maintenance plans?

A.

Scoping

B.

Fine-tuning

C.

Condition attribute

D.

Installed base

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

A.

Notifications

B.

Case routing

C.

SLA

D.

Service categories

Which object can you assign to a ticket template when you are using maintenance plans?

A.

Service category

B.

Reference date

C.

Maintenance plan condition

D.

Registered product