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SAP C_FSM_2211 - SAP Certified Application Associate - SAP Field Service Management

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Page: 3 / 4
Total 124 questions

What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.

A.

Define value mapping for product types

B.

Define Moment set

C.

Configure workflow step

D.

Setup IFIows in CPI

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

A.

You can approve consumed reserved materials in the Time and Material journal.

B.

The system will update the inventory count of reserved materials in a standalone scenario.

C.

You can plan and reserve materials in both the Web and mobile applications.

D.

A planner can create service calls with reserved materials from an integrated ERP system.

Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.

A.

Enter materials used

B.

Create Technician Skills

C.

Release Assignments

D.

Define Core hours.

What is the first step a technician needs to take to add a Smartform within SAP Field Service Management Mobile App. Choose the correct answer.

A.

Select a Template

B.

Select whether is mandatory

C.

Select a linked object

D.

Select a record from the linked object

What assumptions / facts go for Querying?

Note: There are 2 correct answers to this question.

A.

DTOs have to be referenced by variable definitions

B.

DTOs have to be referenced by alias

C.

Core SQL supported

D.

T-SQL supported

Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.

A.

Work time

B.

Quotation

C.

Efforts

D.

Mileage

E.

Expenses

Which object corresponds to service call in C4C? Choose the correct answer.

A.

Sales Order

B.

Ticket

C.

Ibase

D.

Service Request

Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.

A.

Variables

B.

Object type

C.

Permissions

D.

Conditions

E.

Actions

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

A.

Password policy

B.

Screen configurations

C.

Business rules

D.

User groups

In Which steps of the end to end service process does SAP Field service management contribute to

the overall customer experience?

Note: There are 2 correct answers to this question.

A.

Workforce management

B.

Parts Logistics

C.

Customer Feedback Management

D.

Mobile Field service execution