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SAP C_FSM_2211 - SAP Certified Application Associate - SAP Field Service Management

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Page: 4 / 4
Total 124 questions

What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.

A.

The activity has to be assigned to the technician

B.

The activity needs to be in status finished

C.

The service call needs to be assigned

D.

The dispatcher needs to release the assignment

Which of the following is supported in business rules?

A.

Array

B.

Heap

C.

Linked list

D.

Stack

What information is stored in the QR code used in the Customer Self-Service portal?

A.

Customer Self-Service portal URL

B.

Equipment specific short URL

C.

SAP Field Service Management URL

D.

Moment-Sets specific short URL

Where can service workflow steps be used in SAP Field Service Management?

A.

In customer self-service when submitting a self-service request

B.

In the Web application when planning a service

C.

In the mobile application when executing an activity

D.

In SAP Crowd Service when dispatching a service call

As a service planner, you are viewing the list of best matching technicians, which information is

displayed?

Note: There are 2 correct answers to this question.

A.

Booked assignments

B.

Worktime pattern

C.

Availability Status

D.

Missing Skills

What are the approval statuses in Time & Material journal? Note: There are 3 correct answers to this question.

A.

Pending

B.

Accepted

C.

Declined

D.

Approved

E.

Revoked

In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note: There are 2 correct answers to this question.

A.

Description

B.

State

C.

Revision

D.

Language