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SAP C_OCM_2503 - SAP Certified Associate - Organizational Change Management

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Total 80 questions

What should you do as a change manager to ensure a good start to change management in an SAP cloud project? Note: There are 3 correct answers to this question.

A.

Collect as many ideas for change management as possible.

B.

Conduct a thorough as-is analysis.

C.

Develop a detailed plan for change management.

D.

Manage expectations towards change management.

E.

Identify and assign resources and define responsibilities.

What are typical agenda topics for a change network kick-off meeting? Note: There are 2 correct answers to this question.

A.

Input of the subproject managers on challenges and hurdles in their respective area of responsibility

B.

Input of the project manager on experiences with change networks in previous projects

C.

Input of the change manager on the change network approach and the change agent role

D.

Input of the project sponsor on the importance of the project for the company

Which general recommendations help to deliver change management successfully? Note: There are 2 correct answers to this question.

A.

Only use standardized tools and templates

B.

Calculate the return on investment (ROI) for change management activities

C.

Be user-centric and empathetic

D.

Establish trustful cooperation with project management

Which skills and expertise should a change manager bring along to professionally support cloud projects? Note: There are 3 correct answers to this question.

A.

Excellent soft skills, such as being a good communicator, team player, and networker

B.

Broad technical expertise regarding the implemented cloud solution

C.

In-depth know-how of the best practice processes implemented with the cloud solution

D.

Comprehensive knowledge of the relevant change management concepts and tools

E.

Relevant methodological skills, such as facilitation, mediation, or problem-solving skills

Which communication activities are suitable to celebrate the success of a cloud implementation project? Note: There are 3 correct answers to this question.

A.

Appreciation e-mail from the project lead to the change agents with their managers in cc

B.

“Thank you” e-mail from the project sponsor to the project team members

C.

All-employee meeting allowing the project team members to talk about their individual contributions to the project

D.

E-mail from the change manager to all impacted users describing the project achievements

E.

Video with testimonials from different users posted in the corporate intranet

Which organizational change management activity is usually performed in which SAP Activate phase? Note: There are 2 correct answers to this question.

A.

The user adoption analysis is usually conducted in the Run phase

B.

The business readiness assessment is usually conducted in the Discover phase

C.

The change assessment is usually conducted in the Prepare phase

D.

The change plan is usually developed in the Explore phase

How are users impacted by the implementation of an SAP cloud solution? Note: There are 2 correct answers to this question.

A.

They must adopt the new best-practice processes

B.

They must prepare for a long implementation process

C.

They must get accustomed to ongoing change

D.

They must customize the solution according to their specific needs

Why is it important to assess the communication needs of different stakeholder groups? Note: There are 2 correct answers to this question.

A.

Because it is a valuable source of information for stakeholder identification.

B.

Because it provides first insights into the change impacts.

C.

Because it helps to avoid information deficits and overload.

D.

Because it helps to tailor-fit the information to be provided.

What are some typical symptoms of low user adoption after the go-live of an SAP cloud solution? Note: There are 2 correct answers to this question.

A.

Users stick to old processes and apply workarounds wherever possible

B.

Users strictly follow the new organizational policies and procedures

C.

Users avoid consuming additional, value-adding functionalities

D.

Users constantly change the way they interact with the system in their daily work

At the beginning of a large-scale cloud implementation project, the project lead asks the change manager to develop a detailed change plan for all upcoming implementation waves. How should the change manager react? Note: There are 2 correct answers to this question.

A.

Refer to the advantages of an agile approach for continuously updating and refining the change plan

B.

Point out that the change plan will only be provided at a very generic level and all refinements will be documented in an open activity list

C.

Ask the project lead to provide a detailed project plan for all implementation waves as a basis for elaborating the change plan

D.

Explain that early granular planning is often a waste of time and resources, as many factors can still have an impact on the change plan