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SAP C_OCM_2503 - SAP Certified Associate - Organizational Change Management

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Total 80 questions

What is the added value of change agents taking over the task to plan and execute local change management activities?

A.

It supports the adherence to the project milestones

B.

It fosters an attitude shift among skeptical change agents

C.

It helps to scale change management activities

D.

It reduces resistance among local managers

What are typical causes for resistance in the cloud context? Note: There are 3 correct answers to this question.

A.

Concern regarding data privacy and security of cloud solutions

B.

Belief that the new standard processes will not meet the business requirements

C.

Impression of losing control and autonomy over your own data and systems

D.

Fear of increasing costs for the maintenance of the IT infrastructure

E.

Doubt that the works council will agree to the new business processes

An SAP cloud project is supported by an external change management advisor and an internal change manager in a delivery role. How would you assign the responsibilities? Note: There are 3 correct answers to this question.

A.

The internal change manager ensures that an ongoing change management know-how transfer is established.

B.

The external change manager develops the overall plans and concepts for change management in the project.

C.

The internal change manager executes change management tasks, such as change communication activities.

D.

The external change manager takes over the holistic responsibility for the change management support of the project.

E.

The external change manager provides the change management approach and delivers “best practice” tools and templates.

Which approach is suitable for conducting a communication needs analysis?

A.

Approaching managers or dedicated experts, because it is efficient and avoids unrealistic expectations

B.

Interviewing selected business users to explore their individual communication needs, because aggregating this data reveals important insights

C.

Setting up the analysis as a project activity, because it allows fast execution and fosters team spirit

D.

Conducting workshops in all impacted business units, because it gives the employees the feeling of being heard

Which follow-up activities derived from a detailed change impact analysis are usually taken over by change management?

A.

Define new roles and responsibilities and adapt organizational policies and procedures

B.

Identify resource constraints within impacted business units and develop mitigation activities

C.

Develop personas for the communication of the change impact and create communication assets

D.

Design the future operating model for impacted business units and plan the implementation

What are the key target groups of the learning needs analysis of an SAP project?

A.

Managers and employees

B.

IT team and software providers

C.

Business users and suppliers

D.

Project team and business users

Which advice fosters a successful delivery of change communication activities? Note: There are 2 correct answers to this question.

A.

Go for a good communication mix.

B.

Don’t overcommunicate.

C.

Focus on digital communication channels.

D.

Develop a compelling, comprehensive change story.

What are typical strategies for aligning leadership in an SAP cloud project? Note: There are 3 correct answers to this question.

A.

Reduce the bonus pay-out for resistant business leaders to foster a more positive attitude and change supportive behavior

B.

Offer opportunities for leaders to openly address issues and concerns, for example Q&A sessions with the project managers

C.

Involve business leaders actively in key communication activities, such as roadshows, townhalls, or testimonials to enhance their visibility

D.

Align the business goals and incentives with the project objectives for business leaders to avoid goal conflicts

E.

Involve business leaders in workshops to identify change impacts and to derive activities to allow a smooth transition

What are the key elements of a user adoption strategy for an SAP cloud implementation? Note: There are 2 correct answers to this question.

A.

Agreed catalog of strategies to mitigate user adoption risks or issues

B.

Defined process for monitoring the selected user adoption indicators

C.

Agreed list of appropriate user adoption indicators before and after go-live

D.

Identified business stakeholders to be informed about the analysis results

Which responsibilities regarding change communication activities should be clearly assigned in a communication plan? Note: There are 2 correct answers to this question.

A.

Content approval and content delivery

B.

Content creation and content review

C.

Content assessment and content archiving

D.

Content alignment and content evaluation