Salesforce Community-Cloud-Consultant - Salesforce Certified Community Cloud Consultant (SP25)
Total 284 questions
A company recently launched its first Lightning Community using the Partner Central Template. Dueto the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?
Select one or more of the following:
A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rulesare required to accommodate all of the criteria?
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will bemembers of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers
Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?
Select one or more of the following:
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:
Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the followingrequirements to support their partners during the sales cycle: • Universal Containers can engage with partners during the Sales cycle. • Universal Containers can have internal ions NOT visible to partners. • The Channel Manager can bring any Universal Containers employee to the ion. • Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?
Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well.How should the Salesforce Admin do this?
What should the Consultant consider to meet the business requirements?
Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?