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Salesforce Community-Cloud-Consultant - Salesforce Certified Community Cloud Consultant (SP25)

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Total 284 questions

A company recently launched its first Lightning Community using the Partner Central Template. Dueto the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?

Select one or more of the following:

A.

Create a change set toinclude the changes from the first Lightning Community and create new Communities using that change set

B.

Use the Partner Central Template and repeat all of the setup steps for each cloned Community

C.

Export the new Lightning Community as a template andcreate new Communities using the exported template

D.

Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rulesare required to accommodate all of the criteria?

A.

5

B.

6

C.

8

D.

18

Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.

Which approach should the Community Cloud consultant recommended to accomplish this?

Select one or more of the following:

A.

Use a trigger to create Community users forall related contacts on the account

B.

Use a workflow rule to create a task for the administrator with a list of contacts that should be users

C.

Send an email to the administrator when the opportunity is marked closed won so they can create users

D.

Usea schedule report that alerts the Salesforce administrator of the new contacts

Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will bemembers of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

A.

Set up delegated admin access for customer users

B.

Enable super user access for customer users

C.

Select the community user visibility checkbox

D.

Create a sharing set on the case object

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?

Select one or more of the following:

A.

Files connect

B.

External services

C.

File sync

D.

Chatter and files

The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

How should the Salesforce Administrator accomplish this?

Select one or more of the following:

A.

Merge similar Topics in Content Management WorkspaceB . Keep existing Topics and reassign Articles to newly created Topics

B.

Delete existing Topics and assign Articles to newly created Topics

C.

Mark old Topics as Inactive and assign Articles to the new Active Topics

Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the followingrequirements to support their partners during the sales cycle: • Universal Containers can engage with partners during the Sales cycle. • Universal Containers can have internal ions NOT visible to partners. • The Channel Manager can bring any Universal Containers employee to the ion. • Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?

A.

Leverage Opportunity feed and manual shares for access control

B.

Leverage unlisted groups and record sharing for access control

C.

Leverage private groups and record sharing for access control

D.

Leverage Opportunity feed and group record layout for access control

Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well.How should the Salesforce Admin do this?

A.

Include the partner profile as a member of the Community for customers.

B.

Create Partner users as members in the Customer Community and send login details to the users

C.

Add the Customer community to the Partner Community user profile

D.

Select the Enable Customer Community user option in the Partner contact in Salesforce

What should the Consultant consider to meet the business requirements?

A.

High Volume portals are designed for complex use cases that require customization.

B.

Customer Community Plus license supports up to 10 custom objects per user.

C.

Community Cloud supports up to 10 custom objects per Community.

D.

MuleSoft presents custom data from multiple Communicates in a personalized digital experience.

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

A.

Consolidate work into WordPress and use CMS Connect in the Community

B.

Use the native Content Transformation tool to convert the resources into Knowledge articles

C.

Create Knowledge articles that link to the relevant documents in both systems

D.

Use CMS Connect to bring both sets of resources into the Community