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Salesforce Community-Cloud-Consultant - Salesforce Certified Community Cloud Consultant (SP25)

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Total 284 questions

Northern Trail Outfitters is launching a Community for its B2B customers and partners.

What should the Consultant consider when granting users access to the Community?

A.

A Consultant must add a permission set to the Community before it can be assigned to users.

B.

A Consultant must add auser's profile or permission set to the Community to grant them access

C.

A Consultant must add a profile to the Community before assigning users to that profile.

D.

A Consultant must add roles to Community before giving access to users.

Which aspect of Reputation can an Administrator configure?

Select one or more of the following:

A.

Disable reputation for specific members in the community by user profile

B.

Select badges for each reputation level froma provided icon library

C.

Add new reputation levels automatically when specified point thresholds are reached

D.

Exclude contributions to records when counting points towards reputation levels

The security model for Universal Containers in Private for theCase object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?

Select oneor more of the following:

A.

Use the role hierarchy

B.

Use a Public Group

C.

Use a Sharing Set

D.

Use a Share Group

Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

Select one or more of the following:

A.

Add partner contacts to the Community as members

B.

Create the account and enable it as a partner account

C.

Allow partner users to self-registerand gain access

D.

Create a partner profile for the company

Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?

Select one or more of the following:

A.

Recommend employees use a separate username for Community access

B.

Advise employees to use the "Login in as" functionality

C.

Direct employees to the App Launcher

D.

Direct employees to the global header

The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.

What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers

Select one or more of the following:

A.

Use the Recommendations component to promote specific articles to defined groups of users (Channels)

B.

Placehotlink URLs to these topics in the header component

C.

Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user

D.

Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component

E.

Use the Featured Topics component to promote the topics related to these new articles

Universal Containers wants to create a Customer Community venue product line with the following requirements:

- Use the customer service template

- Track Community members' login countries

- Display SharePoint documents for the customer

- Display productdocumentation from Adobe Experience Manager

Which three integrations what do Community Cloud consultant need to configure to meet these requirements?

Choose 3 answers

Select one or more of the following:

A.

SharePoint Web Services

B.

Files Connect

C.

CMSConnect

D.

Google Analytics

E.

Salesforce Knowledge

A Salesforce Admin needs to build a self-service Community. 

Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.

A.

Configure a search for articles and discussions in the Community.

B.

Gather branding assets, including images and logo for the Community.

C.

Create email templates to be usedin the community.

D.

Add discussions on topics that can be published in the Community.

E.

Enable the Service Cloud features to be used in the Community, including Knowledge and Case.

Universal Containers is planning to launch a Community thatneeds to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers

Select one or more of the following:

A.

Salesforce Essentials and Customer Community

B.

Enterprise Edition and Customer Community Plus

C.

Professional Edition and Customer Community Plus

D.

Unlimited Edition and Customer Community

E.

Enterprise Edition and Customer Community

Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community, in which customer and partner users are community members

- Partner users help Universal Containers by adding or resolving cases for their customers within the Community

- Partner users need access to some standardobjects except Leads, Campaigns and Opportunity Objects

- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers

Which licence type should a Salesforce Administrator use for these Partner users?

Select oneor more of the following:

A.

Customer Community Plus licence

B.

Partner Community licence

C.

Employee Community licence

D.

Customer Community licence