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Salesforce Community-Cloud-Consultant - Salesforce Certified Community Cloud Consultant (SP25)

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Total 284 questions

Northern Trail Outfitters launched a Lightning Community. Community members reports being unable to view the menu option to see their work orders. The Salesforce Administrator has validated the following: - The user profile has read access to the work order object - The user profile has membership to the community What should the Salesforce administrator verify to troubleshoot this issue?

A.

Work Order is adding to the Navigation Menu inCommunity Builder

B.

Work Order is added to the navigation menu in administration

C.

The Work Order tile is added to Community workspaces

D.

The Work Order component is marked publicly viewable

An organisation'sadministrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?

Choose 3 answers

Select one or more of the following:

A.

Provide a custom name for each reputation level

B.

Upload a badge image for each reputation level

C.

Remove and addreputation levels as required

D.

Enable setup and display of reputation levels

E.

Configuration point ranges for the levels

- Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

-Facilitate the exchange and discussion of design ideas

Which three actions should the Admin take prior to launch?

Choose 3 answers

Select one or more of the following:

A.

Set up reputation levels that help users to identify people with greater expertise and incentivise participation

B.

Establish moderation rules and processes for addressing flagged content

C.

Make sure customers are members of only the Architect and Builder Community

D.

Test the member profile permissions to make sure they are able to findand post relevant information

E.

Load test Chatter groups to make sure file and member counts won't be exceeded

Universal Containers built a Customer Community on the Customer Service (Napili) Template. They want the global search box to return 10 results instead of 5. 

Where should the Salesforce Admin set the number of search results to 10?

A.

In the Community Management search page.

B.

In the Community Builder site global settings page.

C.

In the Community Management preferences page.

D.

In the Community Builder global search component properties.

What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.

A.

Navigate to the community URL and append /manage/one. app and you will be able to login to the mobile community management site

B.

Wendy should access Community Manager and Community Builder via a Desktop browser only.

C.

Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.

D.

Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.

Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise casesfor their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

A.

Customer Community Plus License

B.

Support Community License

C.

Partner Community Plus License

D.

Service Cloud License

Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

A.

IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

B.

All users should access a Koa Community via a Desktop browser only

C.

IOS usersshould download the OneCommunity app where they can use their regular community login credentials to access the Community

D.

Navigate to the community URL in the browser and a mobile experience will be automatically rendered

Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

A.

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules.

B.

Make sure customers are not members of other Salesforce Communities.

C.

Test the Community for member activity, including cases and articles.

D.

Formalize the member registration process, including automating the account assignment orperson account creation.

E.

Performance test the Community with a large number of members with increased activity.

Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.

In which two ways should this be set up? Choose 2 answers.

A.

In the Community Workspaces, target all Recommendations to a new Audience Type.

B.

In Community Builder, add the Featured Recommendations Component to the page.

C.

In the Community Workspaces, create the Recommendation.

D.

In the Community Workspaces, add a new Custom Recommendations Channel.

E.

In Community Builder, add theRecommendations Component to the page.

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?

A.

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B.

Create a customer survey using custom Lightning components and add it to the home page.

C.

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

D.

Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder