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CIMA E2 - Project and Relationship Management

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Total 210 questions

As part of a project to refurbish a large hotel chain, the wiring of the computer network was subcontracted to a specialist IT organisation. In relation to managing risk in the project this approach can be referred to as:

A.

Reduce

B.

Avoid

C.

Transfer

D.

Accept

A large medical practice has decided to switch from using hand-written medical records to electronic ones. All 32 staff at the practice use hand-written medical records when performing their jobs and have expressed concerns about switching to the new electronic format. The practice manager has decided to firstly spend time unfreezing the employees' belief that the old way of recording patient records is adequate.

 

The manager will then need to manage the transition by implementing the new electronic recording system. Finally, the manager will need to refreeze the new method of working into the culture of the practice and embed it as the normal way of working.

 

Which analyst developed this three stage approach to change management?

A.

Kurt Lewin

B.

John Kotter

C.

Ken Blanchard

D.

Michael Porter

A low cost airline is operating three flights a day between two industrial cities in neighbouring countries. The cities are 300 km apart and the terrain between the two countries is mostly flat grasslands. The two cities are also linked by motorways and a railway line.

 

At first the airline enjoyed first mover advantage and generated healthy profits for three years. But more recently, the airline is experiencing intense competitive pressures, reduced passenger numbers and lower returns. The airline directors are using Porter's Five Forces framework to analyse the nature and severity of the various competitive forces being experienced.

 

In the context of this model which of the following forces would be considered as a threat of a substitute product or service?

A.

High speed rail connection between the two cities

B.

National airlines competing in low cost markets

C.

Foreign airline now offering a service on this route

D.

Corporate customers driving down ticket prices

Which of the following is NOT a benefit of a good audit system?

A.

Provides a form of internal control.

B.

Provides a basis for improving the finance function's presentation of a company's financial records.

C.

Provides a basis for improving the finance function's efficiency and effectiveness in the information it presents to management.

D.

Provides a basis for streamlining the finance function.

X Company is a car manufacturer with significant competition in the market. One of its customers is a large multinational car hire company. Place the correct level of power against the Power of Buyers.

An organisation manufacturing cosmetics was set up five years ago and has since grown considerably.

 

The organisation did not have clear strategies and as such any approaches emerged. The directors feel a new way to strategy setting would be more appropriate; one that could offer a more thorough, intended, deliberate approach.

 

Which of the following is a suitable approach to developing strategy for this organisation?

A.

Rational Strategy

B.

Resource based strategy

C.

Emergent strategy

D.

Shareholder strategy

Which of the following statements are not true based on Stalk, Evans and Schulman's principles of capability-based competition?

Select ALL that apply.

A.

Generating new ideas are core to business success.

B.

It is the process that is important and not the product or market.

C.

The business processes create value.

D.

It is important to invest in skills and processes, not business functions.

E.

The CEO leads the development of capabilities.

F.

Capability is developed from internal and external factors.

The purpose of PEST analysis is described by which of the following?

A.

To examine the competitive forces at work in the industry.

B.

To determine the strengths and weaknesses of the organisation.

C.

To assess the power of the internal stakeholders.

D.

To assess the threats and opportunities posed by the wider environmental forces.

Third party consultants, Member rotation, Confrontation, and Super-ordinate goals are examples of which of the following?

A.

Causes of horizontal conflict

B.

Methods of managing intergroup conflict

C.

Methods of managing conflict according to the Thomas-Kilmann Conflict Mode Instrument (TKI)

D.

Causes of vertical conflict

The balanced scorecard involves creating a set of measures for which THREE of the following perspectives?

A.

Financial: How should we appear to our shareholders?

B.

Learning and Growth: To achieve our vision, how will we sustain our ability to change and improve?

C.

Quality: How do we improve our product and service quality to outpace the competition?

D.

Customers: To achieve our vision, how should we appear to our customers?

E.

Productivity: How do we improve our rate of output to satisfy all our stakeholders?