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Salesforce Energy-and-Utilities-Cloud - Salesforce Energy and Utilities Cloud Accredited Professional Exam

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Total 75 questions

An energy company is implementing Energy and Utilities Cloud for its service center agents.

Which two of the following business processes should be part of their test scenarios?

Choose 2 answers

A.

Set up a payment arrangement.

B.

Manage a customer moving out.

C.

Manage changes to contract clauses.

D.

Create a multi-site quote.

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees

Which three changes are disrupting the energy and utilities market?

A.

Regulatory and technology changes

B.

Digital first and work-from anywhere in real time

C.

Removing the complexity from the business

D.

Capitalization of the cloud

E.

Customer expectations and values

An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.

How can the utility company meet these requests using Energy and Utilities Cloud?

A.

Install the "Third Party Pricing Application" DataPack from the Process Library.

B.

Use the external pricing feature to send and receive pricing requests from an external pricing engine.

C.

Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,

D.

Duplicate the third-party pricing application prices into the Salesforce Price list.

Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?

Choose 2 answers

A.

Create an Experience cloud site to set up a sample digital experience site on your target org.

B.

Set up Utilities self-serve templates on your target org.

C.

Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.

D.

Create customer community user profiles for the Utilities self-serve portal.

The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier

What approach should you recommend to build this integration to the legacy billing application?

A.

Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets

B.

Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.

C.

Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration

D.

Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.

An administrator for an energy company recently built a new FlexCard that shows whether a customer is

enrolled in autopay.

How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A.

Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

B.

Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

C.

Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

D.

Open the object's page layout and add the FlexCard LWC ante the layout.

An energy company needs a way to generate PDF or Word proposals based on a quote for commercial

customers to review before proceeding with the products and services.

What tool can be used to automatically create these proposals?

A.

Microsoft Word

B.

OmniStudio Document Generation

C.

Energy and Utilities Cloud Configure Price Quote (CPQ)

D.

Energy and Utilities Cloud Contract Lifecycle Management (CLM)

An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.

Which of the following Energy and Utilities Cloud solutions can be used?

A.

Energy and Utilities Cloud - Contract Lifecycle Management

B.

Energy and Utilities Cloud - Document Generation S

C.

Energy and Utilities Cloud = Configure Price Quote (CPQ)

D.

Energy and Utilities Cloud - Sales and Service

Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

A.

Start evaluating products and offerings from as many third-party suppliers as possible.

B.

Immediately start building the solution in their favorite technology.

C.

install Salesforce Service Cloud and start building custom objects and APEX classes.

D.

Select the Energy and Utilities Cloud applications that best meet the company's needs

An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.

How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A.

Create a custom formula m DataRaptor Load.

B.

Create an Apex Class

C.

Create a custom field in the Contract object

D.

Create a custom formula m DataRaptor Extract