Genesys GCP-GC-ADM - Genesys Cloud Certified Professional - Contact Center Administration
What does it imply when a campaign does not dial a list of telephone numbers?
Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?
What is a critical QUESTION NO: in an Evaluation Form?
Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)
What two options are available to create a customized user role?
Which of the following media types can be selected when creating a report? (Choose three.)
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