Genesys GCX-ARC - Genesys Cloud CX: Architect Certification
Architect supplies a built-in _______________ flow.
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
Which definition matches the ACD Evaluation Method Best Available Skills?
When you delete a flow, it removes only the current version of the flow.
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
Which of the following feature is used to test the created flow before it goes live?