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HDI HD0-100 - Help Desk Analyst (HDA)

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Total 116 questions

Which question allows you to determine whether or not your customer is logged on to the network?

A.

Which drives are displayed on your computer?

B.

What is your login ID?

C.

Are you logged on to the network?

D.

Can you access e-mail?

What are three key strengths of critical thinkers? (Choose three.)

A.

They are logical

B.

They are empathetic

C.

They are analytical

D.

They are organised

For which two reasons do help desk's log all calls? (Choose two.)

A.

Measure frequency of calls

B.

Prove the help desk is right

C.

Provide an audit trail of activities

D.

Allows ticket monitoring

Which statement about successful team players is true?

A.

They desire continued acceptance by the group

B.

They impose ideas and values on others

C.

They encourage member input in decisions

D.

They change attitudes to conform to group standards