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Salesforce Health-Cloud-Accredited-Professional - Salesforce Health Cloud Accredited Professional AP-211 Exam

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Total 115 questions

Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:

Inform agents about changes in information

View basic details about a patient's insurance

Have a complete view of all engagement interactions in one place

Which three components from Contact Center for Health Cloud should a consultant use to achieve this?

A.

Identity Verification

B.

Record Alerts

C.

Timeline

D.

Action Launcher

E.

Member Plan FlexCard

A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics.

Which Health Cloud tool should a consultant leverage to drive performance and scalability?

A.

Pipeline Analytics

B.

Data Processing Engine

C.

Business Rules Engine

D.

Flow for Industries

While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.

What should be the first step in troubleshooting this issue?

A.

Ensure the user has the right object permissions.

B.

Check the Enhanced Patient permission set assignment.

C.

Check the Health Cloud Data permission set assignment.

D.

Ensure the component has been activated.

A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the provider.

How should a consultant implement a robust system for the provider?

A.

Create a custom FHIR Adapter to make calls to Health Cloud.

B.

Use a package created by ISV (Independent Software Vendor) for Health Cloud.

C.

Use an electronic health record (EHR) routing system to book the appointment in Health Cloud

D.

Create an Apex class and leverage Intelligent Appointment Management.