IIA IIA-CIA-Part2 - Practice of Internal Auditing

When using benchmarking to test the employee turnover rate, the internal auditor should compare the organization's turnover rate to the published turnover rates of peer organizations. This method provides a relevant standard or point of reference to evaluate the organization's performance relative to similar entities. By using external benchmarks, the auditor can identify whether the turnover rate is above or below industry norms, which helps in assessing the effectiveness of the organization's HR practices.

According to IIA guidance, the auditor in charge should consider the number, experience, and availability of audit staff as well as the nature, complexity, and time constraints of the engagement when determining resource requirements. These factors ensure that the engagement is staffed appropriately and that the audit team has the necessary skills and time to perform the audit effectively.

When determining the audit universe, the CAE should consider components of the organization's strategic plan (Option 1), inputs from senior management and the board (Option 2), and results of exit interviews with departing employees (Option 4). These factors provide a comprehensive understanding of the organization’s objectives, risks, and areas needing attention. Views of competitors and business associates (Option 3) are not typically a direct consideration for the audit universe, as the focus is primarily on internal factors and direct stakeholder inputs.References:

IIA Standard 2010: Planning.

IIA Practice Guide on Developing the Audit Plan.

When addressing excessive overtime being paid to employees in an organization's customer service call center, the most relevant techniques for the internal auditor to use would be trend analysis, external benchmarking, and internal benchmarking. Trend analysis helps in identifying patterns over time, which can highlight the causes of excessive overtime. External benchmarking compares the organization's overtime data with industry standards to identify discrepancies. Internal benchmarking compares overtime across different departments or similar call centers within the organization to identify best practices and areas needing improvement. Confirmation is not as relevant in this context as it is primarily used to verify the accuracy of information through direct verification. References:

The IIA’s Practice Guide on Data Analytics.

The IIA’s International Standards for the Professional Practice of Internal Auditing (Standards), Standard 2320 - Analysis and Evaluation.

According to the International Standards for the Professional Practice of Internal Auditing, the Chief Audit Executive (CAE) has a responsibility to ensure that the results of both assurance and consulting engagements are communicated to the appropriate parties. This ensures that the observations and recommendations are acknowledged and acted upon by those who have the authority to implement necessary changes or take corrective actions. This communication is crucial for ensuring that the findings of the internal audit are effectively utilized to improve governance, risk management, and control processes.

The purpose of a planning memorandum for an audit engagement, according to IIA guidance, is to document preliminary information that will be useful to the audit team. This includes background information on the area being audited, key risks identified, the scope of the audit, and any initial observations that might impact the audit's focus. The planning memorandum serves as a foundational document that guides the audit team's efforts and ensures that everyone involved in the engagement has a clear understanding of the audit's objectives and context.

IIA References:

IIA Standard 2200: Engagement Planning and IIA Standard 2201: Planning Considerations require the preparation of documents that summarize the preliminary planning steps, which are critical to ensuring that the audit is well-focused and aligned with the organization's risks and objectives. The planning memorandum is a key output of this process.

When an assurance engagement concludes with no key controls being compromised but notes some opportunities for improvement, the most appropriate approach for the chief audit executive (CAE) is to send the final report to operational management. This ensures that the responsible management can act on the improvement opportunities. Additionally, notifying senior management and the audit committee that no significant findings were identified keeps them informed without overloading them with less critical details, maintaining transparency and proper communication channels. References: IIA Standard 2400 – Communicating Results, IIA Practice Guide – Communicating Assurance Engagement Results

One of the five attributes that internal auditors include when documenting a deficiency is the criteria used to make the evaluation. The criteria represent the standards, measures, or expectations used in the evaluation process. Documenting the criteria is essential as it provides a benchmark against which the actual conditions can be compared, thereby helping to identify and explain deficiencies in controls or processes.

To identify opportunities to improve the efficiency of the organization's procurement process, the internal auditor needs to understand the current state of the process and gather detailed insights from those directly involved. Reviewing the procurement process map with employees who carry out key activities allows the auditor to understand the practical aspects of the process, identify any inefficiencies or bottlenecks, and obtain valuable suggestions for improvements from those who are most familiar with the daily operations. This approach ensures that the information gathered is relevant, practical, and actionable.References:

The Institute of Internal Auditors (IIA) - Practice Guide: Business Process Improvement

To ensure that the company is not taking any unwanted credit risks, the internal auditor should test controls that ensure construction orders are initiated only after the second invoice, which represents 70% of the payment, is paid. This control is critical because it minimizes the financial risk to the company by ensuring that a significant portion of the payment is received before the majority of the work is undertaken. This practice helps protect the company from potential non-payment issues and reduces the financial exposure associated with the project.