IIA IIA-CIA-Part3 - Business Knowledge for Internal Auditing

Understanding Management by Objectives (MBO):

MBO is a performance management approach where employees set clear, measurable goals aligned with organizational objectives.

Success depends on employee participation in goal-setting to increase motivation, commitment, and performance.

Why MBO Works Best with Employee Involvement:

Engagement and Accountability: Employees are more motivated and accountable when they help define their goals.

Alignment with Organizational Strategy: Ensures that goals at all levels support the company’s broader objectives.

Improved Communication: Encourages collaboration between management and employees, leading to better alignment of expectations.

Why Other Options Are Incorrect:

A. It is particularly helpful to management when the organization is facing rapid change:

MBO is not well-suited for rapidly changing environments, as predefined goals may become irrelevant quickly.

B. It is more successful when adopted by mechanistic organizations:

Mechanistic organizations (rigid structures, strict hierarchies) often struggle with MBO because it requires flexibility and employee participation.

D. It is particularly successful in environments that are prone to having poor employer-employee relations:

While MBO can improve communication, it is not a solution for poor employer-employee relations, as trust and collaboration are essential for its success.

IIA’s Perspective on Performance Management and Organizational Success:

IIA Standard 2120 – Risk Management emphasizes the need for effective goal-setting and employee involvement in performance assessment.

Balanced Scorecard Framework supports MBO principles by aligning employee performance with strategic objectives.

COSO ERM Framework highlights the importance of employee engagement in goal-setting to enhance decision-making and risk management.

IIA References:

IIA Standard 2120 – Risk Management & Employee Performance Assessment

COSO ERM – Performance & Risk Alignment

Balanced Scorecard Approach – Employee Participation in Goal Setting

Thus, the correct and verified answer is C. It is more successful when goal setting is performed not only by management, but by all team members, including lower-level staff.

Understanding BYOD Risks:

A Bring-Your-Own-Device (BYOD) policy allows employees to use personal devices (e.g., laptops, smartphones, tablets) for work.

This increases security risks such as unauthorized access, malware infections, data leakage, and non-compliance with IT security policies.

Why Option C (Detection and Authentication Controls) Is Correct?

Detection and authentication controls ensure that:

Only authorized devices can connect to the organization's network.

User authentication mechanisms (such as multi-factor authentication) verify identities before granting access.

Devices with security vulnerabilities are flagged and restricted.

This aligns with IIA Standard 2110 – Governance, which emphasizes IT security controls for risk mitigation.

ISO 27001 and NIST Cybersecurity Framework also recommend device authentication and monitoring for secure network access.

Why Other Options Are Incorrect?

Option A (Limit personal use of employee devices):

Limiting personal use does not fully address network security risks; malware can still infect devices.

Option B (Control access through approvals and reviews):

While access control is important, it does not mitigate the broader risks of compromised devices connecting to the network.

Option D (Software scans and patch reminders):

Patching is important, but it does not prevent unauthorized access or ensure authentication for devices.

Implementing device detection and authentication controls is the most effective way to mitigate security risks in a BYOD environment.

IIA Standard 2110 and ISO 27001 emphasize strong network security measures.

Final Justification:IIA References:

IPPF Standard 2110 – Governance (IT Risk Management & BYOD Security)

ISO 27001 – Information Security Management

NIST Cybersecurity Framework – Access Control & Authentication

The Internet of Things (IoT) refers to a network of interconnected physical devices that collect and exchange data through the internet. The key benefits of IoT include automation, improved decision-making, cost savings, and efficiency gains.

(A) Employees can choose from a variety of devices they want to utilize to privately read work emails without their employer’s knowledge.

This is incorrect because it focuses on unauthorized access rather than a benefit of IoT. Security and monitoring are major concerns in IoT environments.

IIA Standard 2110 – Governance requires organizations to ensure adequate governance structures for IT and data security.

(B) Physical devices, such as thermostats and heat pumps, can be set to react to electricity market changes and reduce costs. ✅

This is correct because IoT enables smart devices to automatically adjust based on real-time data.

Example: Smart thermostats (e.g., Nest, Honeywell) use IoT to track energy prices and consumption, adjusting temperatures to optimize efficiency.

IIA Practice Guide "Assessing the Governance of Risks in IT Projects" highlights IoT as a tool for operational efficiency and cost savings.

(C) Information can be extracted more efficiently from databases and transmitted to relevant applications for in-depth analytics.

This relates more to big data and data analytics, not necessarily IoT.

IIA GTAG "Auditing IT Governance" discusses IoT in operational efficiency but distinguishes it from data extraction.

(D) Data mining and data collection from the internet and social networks is easier, and the results are more comprehensive.

This describes AI and machine learning rather than IoT, which primarily connects physical devices.

IIA GTAG "Auditing Cybersecurity Risk" highlights IoT risks but does not emphasize social media data mining.

IIA GTAG (Global Technology Audit Guide) – "Auditing IT Governance"

IIA GTAG – "Assessing the Governance of Risks in IT Projects"

IIA Standard 2110 – Governance

IIA GTAG – "Auditing Cybersecurity Risk"

Analysis of Answer Choices:IIA References:Thus, the most appropriate answer is B because IoT improves efficiency by automating energy consumption based on market conditions.

Extrinsic rewards are external incentives that motivate an employee to perform a task or stay in a job. These rewards include salary, bonuses, benefits, promotions, and other tangible incentives. In this case, the sales manager explicitly states that she remains in the organization because of the high bonuses, making this an example of extrinsic motivation.

(A) Incorrect – Intrinsic reward.

Intrinsic rewards are derived from internal satisfaction, such as personal growth, job fulfillment, or passion for work.

Since the manager stays primarily for monetary bonuses rather than job satisfaction, this is not intrinsic motivation.

(B) Incorrect – Job enrichment.

Job enrichment involves enhancing job roles by adding responsibilities, autonomy, or variety to improve motivation.

The scenario does not mention job enhancement as a reason for staying.

(C) Correct – Extrinsic reward.

High bonuses are a classic example of extrinsic motivation.

The manager is staying for financial incentives rather than job satisfaction.

(D) Incorrect – The hierarchy of needs.

Maslow’s Hierarchy of Needs explains different levels of human motivation, but the question asks for a specific type of motivation rather than a broad theoretical framework.

IIA’s Guide on Human Resources Risk Management

Highlights the impact of extrinsic vs. intrinsic motivation on employee retention.

COSO’s ERM Framework – Employee Retention and Performance Management

Discusses the role of financial incentives in retaining employees.

IIA’s Global Internal Audit Standards – Organizational Behavior and Employee Motivation

Explains intrinsic vs. extrinsic rewards in workforce management.

Analysis of Answer Choices:IIA References and Internal Auditing Standards:

Action plans should be agreed upon collaboratively, with both the responsible managers and senior management involved. Involving senior management earlier in the draft report and action plan stage ensures alignment on deadlines and accountability before final issuance.

Option A would reduce input and transparency. Option C creates fragmented reporting. Option D is excessive and bypasses proper reporting procedures.

An internal auditor's primary concern in evaluating third-party help desk services is ensuring that the provider meets Service-Level Agreement (SLA) requirements, particularly regarding response times, issue resolution, and service quality.

Correct Answer (D - Whether the provider's responses and resolutions were well defined according to the SLA)

The SLA defines expected service levels, including:

Response and resolution times.

Performance metrics (e.g., first-call resolution rate).

Escalation procedures.

Compliance with contractual obligations.

The IIA Practice Guide: Auditing Third-Party Relationships states that internal auditors must assess SLA compliance as a key control in outsourcing arrangements.

Why Other Options Are Incorrect:

Option A (Whether every call was logged):

While logging all calls is good practice, the focus should be on meeting SLA requirements, not just documentation.

The IIA GTAG 7: Continuous Auditing emphasizes measuring performance, not just recording activities.

Option B (Whether a unique ID was assigned to each issue):

Issue tracking is important, but an ID alone does not guarantee service quality or SLA compliance.

Option C (Whether the provider used its own facilities):

The location of the service provider’s facilities does not impact SLA compliance.

IIA Practice Guide: Auditing Third-Party Relationships – Outlines how auditors should evaluate SLAs and vendor performance.

IIA GTAG 7: Continuous Auditing – Highlights the importance of performance measurement in outsourced services.

Step-by-Step Explanation:IIA References for Validation:Thus, ensuring the provider meets SLA-defined response and resolution times (D) is the internal auditor's greatest concern.

Business continuity planning (BCP) requires a recovery strategy that minimizes downtime and ensures that critical operations resume within the organization’s desired recovery time objective (RTO).

Since the organization wants to recover within four to seven days, it does not require an expensive real-time recovery site (hot site).

The best strategy is a warm site: a pre-secured location with configurable hardware and data backups that can be activated within the required timeframe.

(A) Incorrect – A recovery strategy whereby a separate site has not yet been determined, but hardware has been reserved for purchase and data backups.

This is a cold site, requiring time for setup and hardware installation.

It does not meet the four to seven-day recovery timeframe efficiently.

(B) Incorrect – A recovery strategy whereby a separate site has been secured and is ready for use, with fully configured hardware and real-time synchronized data.

This describes a hot site, which allows instant failover with real-time synchronization.

While effective, it is costly and unnecessary for a four-to-seven-day recovery target.

(C) Incorrect – A recovery strategy whereby a separate site has been secured and the necessary funds for hardware and data backups have been reserved.

While a site has been secured, the absence of pre-configured hardware would delay recovery, making it an inefficient choice.

(D) Correct – A recovery strategy whereby a separate site has been secured with configurable hardware and data backups.

This describes a warm site, which is the best balance between cost and recovery efficiency.

Configurable hardware and data backups ensure that operations can resume within four to seven days.

IIA’s GTAG (Global Technology Audit Guide) – Business Continuity and IT Disaster Recovery

Recommends warm sites for recovery within a few days.

ISO 22301 – Business Continuity Management Systems

Defines recovery time objectives (RTOs) and site classifications (hot, warm, cold).

COBIT Framework – IT Risk Management

Guides organizations on cost-effective recovery site selection based on risk tolerance.

Analysis of Answer Choices:IIA References and Internal Auditing Standards:

An assurance map provides an overview of assurance activities across the organization and helps identify gaps (uncovered risks) and duplications (overlap of work). This enhances coordination among assurance providers and supports the board’s governance oversight.

Option B is incorrect because the board does not coordinate activities; internal audit facilitates assurance mapping. Option C misinterprets the tool—it does not assign specific audits. Option D refers to staff competencies, not assurance coverage.

Maintaining the infrastructure for a real-time database backup involves ensuring that backups are correctly configured, continuously running, and fail-safe mechanisms are in place to prevent data loss. The most appropriate role for this responsibility is the IT database administrator (DBA) because:

Primary Role of a DBA:

The DBA is responsible for managing database performance, availability, backup strategies, and recovery processes.

Ensures that real-time backups are functioning properly and failure risks are mitigated.

Database Infrastructure & Backup Strategies:

DBAs configure, monitor, and troubleshoot real-time backup solutions such as replication, mirroring, and log shipping.

They work with backup tools like Oracle Data Guard, SQL Server Always On, and MySQL replication.

Disaster Recovery & Data Integrity:

The DBA ensures data consistency and integrity, especially during system failures or cyber incidents.

They set up recovery point objectives (RPO) and recovery time objectives (RTO) for database resilience.

Option B (IT Data Center Manager):

Oversees physical and environmental infrastructure (e.g., servers, cooling, and power systems). Not directly responsible for database backup failure prevention. (Incorrect)

Option C (IT Help Desk Function):

Provides user support and troubleshooting but does not manage backup infrastructure. (Incorrect)

Option D (IT Network Administrator):

Manages network configurations, security, and connectivity but does not handle database backup infrastructure. (Incorrect)

IIA GTAG – "Auditing Business Continuity and Disaster Recovery": Emphasizes the role of DBAs in backup infrastructure.

COBIT 2019 – BAI10.02 (Manage Backup and Restore): Assigns database backup management responsibilities primarily to DBAs.

IIA's "Auditing IT Operations": Recommends that database administration teams ensure backup mechanisms are tested regularly.

Why Other Options Are Incorrect:IIA References:Thus, the correct answer is A. IT database administrator.

Effective change management ensures that IT changes (such as software updates, system modifications, or infrastructure upgrades) are well-controlled, minimizing disruptions. Poor change management leads to instability, inefficiencies, and operational risks.

Unplanned Downtime (2) – Indicates that changes are being implemented without proper testing or failover planning, disrupting business operations.

Excessive Troubleshooting (3) – Suggests that changes are causing recurring issues, leading to increased workload for IT support teams.

Unavailability of Critical Services (4) – Highlights that change-related failures are affecting essential business functions, indicating improper risk assessment.

While inadequate control design is a general IT risk, it is not a direct indicator of poor change management. Instead, it relates more to weaknesses in IT governance and security frameworks.

IIA’s GTAG (Global Technology Audit Guide) on Change Management – Identifies unplanned downtime, excessive troubleshooting, and service unavailability as key red flags of poor change management.

COBIT 2019 (Governance and Management of IT) – Emphasizes structured change management to minimize disruptions.

ITIL Change Management Framework – Highlights these issues as symptoms of ineffective change control.

Why 2, 3, and 4 Are Indicators of Poor Change Management?Why Not Option 1 (Inadequate Control Design)?IIA References:✅ Final Answer: D. 2, 3, and 4 only.

A database administrator (DBA) should not perform duties that compromise segregation of duties (SoD). A conflict arises when a DBA has both design and security responsibilities, as this creates a risk of unauthorized changes, fraud, or data breaches.

(A) Designing and maintaining the database.

Incorrect: These tasks are related but do not create a major conflict, as maintenance follows the design phase.

(B) Preparing input data and maintaining the database.

Incorrect: While data preparation is typically a business function, maintaining the database does not create a direct security risk.

(C) Maintaining the database and providing its security.

Incorrect: Maintenance involves technical upkeep, and while security controls are crucial, they do not inherently conflict.

(D) Designing the database and providing its security. (Correct Answer)

A DBA responsible for both design and security could create backdoors or override security settings, leading to potential data manipulation or fraud.

IIA Standard 2120 – Risk Management requires proper control segregation to prevent fraud and security risks.

IIA GTAG 4 – Management of IT Auditing recommends separation of design, security, and administration functions to minimize risks.

IIA Standard 2120 – Risk Management: Encourages proper separation of duties to mitigate risks.

IIA GTAG 4 – Management of IT Auditing: Recommends strict control over database access and security roles.

Analysis of Each Option:IIA References Supporting the Answer:Thus, the correct answer is (D) because combining database design and security responsibilities creates a significant conflict of interest, increasing security risks.

When disagreements occur regarding risk management or audit findings, the CAE should first escalate the matter within management levels to attempt resolution. Only if the disagreement remains unresolved after discussion with senior management should the CAE report the matter to the board or audit committee.

Options B and C are premature: the charter does not grant internal audit supremacy over management’s decisions, and documenting disagreement in the audit report should occur only after reasonable attempts at resolution. Option A (escalating immediately to the board) should occur only if discussion with management does not resolve the issue.

Before an external assessment of the internal audit activity, the CAE should agree with the board on the qualifications and independence of the external assessor or assessment team. This ensures credibility and compliance with the IIA’s Quality Assurance and Improvement Program (QAIP) requirements.

Options A and B (specific audit areas or testing levels) are not matters for board approval in external assessments. Option D (specialized skills) is relevant but not as essential as overall qualifications and competence.

Comprehensive and Detailed In-Depth Explanation:

E-commerce systems that automate purchasing and billing typically lead to:

Faster procurement cycles due to automated ordering.

Increased accounts payable, as more transactions are processed quickly.

Option A (Higher cash flow) – Unlikely, since faster billing does not always improve cash flow.

Option B (Higher inventory balances) – Incorrect, as e-commerce often enables just-in-time inventory.

Option C (Higher accounts receivable) – E-commerce speeds up collections, reducing receivables.

Since automated purchasing increases outstanding payments, Option D is correct.