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ITIL ITIL-4-BRM - ITIL 4 Specialist: Business Relationship Management

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Total 40 questions

Which business relationship activity isMOST LIKELYto need leadership competency?

A.

Embedding business relationship models into service value streams

B.

Reviewing and adjusting business relationship models

C.

Identifying stakeholders and relationship model

D.

Following a business relationship model

Which is an example of ‘Reviewing the VoC program’?

A.

Implementing improvements to a business relationship journey

B.

Surveying customers about their opinions of a new software application

C.

Performing regular reviews of'Voice of the customer' activities

D.

Interpreting feedback from customers about the performance of a service and prioritizing actions