ITIL ITIL-4-Specialist-High-velocity-IT - ITIL 4 Specialist: High-velocity IT Exam

A service provider has built a 'collaborative relationship' with a customer.

Which activities are they MOST LIKELY to use to validate the services that are provided?

Which BEST describes the primary role of a governing body?

A service provider is starting to design a customer journey. The service provider has documented the utility, warranty, and experience that the service should deliver.

What else do they need to identify before they start to design the journey?

At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?

An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.

Which practice has been most affected by these improvements?

An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services.

What does this situation describe?

Which TWO are possible sources of demand for a value stream to restore a live service?

1. Someone is unable to log into their user account for the service

2. A monitoring tool detects a service failure

3. The service desk calls a user to provide a status update for an incident

4. A user provides feedback to the incident manager when an incident is closed