ITIL ITIL-4-Specialist-Monitor-Support-Fulfil - ITIL 4 Specialist: Monitor, Support, FulfilExam
Total 166 questions
What is NOT a potential reason for registering an incident?
An organization is having Issues with their incident management practice, it wants toaddress the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge-sharing between teams and individuals.
Which of thefollowing statements a CORRECT?
What practice enables the early detection of incidents?
Why should a service provider organization identify and understand problems and their impact on services?
Which process reviews tools are available for data analysis?
What can be used to help the service provider assess user experience of a user service?
Which is a practice success factor for the service desk practice?
Which of the following is the BEST description of practice capability level 3?
Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?
Which of the following is NOT a key metric for the practice success factor 'resolving incidents quickly and efficiently'?