ITIL ITIL-4-Specialist-Monitor-Support-Fulfil - ITIL 4 Specialist: Monitor, Support, FulfilExam
Total 166 questions
How is service configuration management system used for incident handlingand resolution?
Which of the following BEST describes a service request?
An organization's service desk practice has a dedicated team of skilled agents that effectively interacts with other teams and practices. What capability level does this indicate?
Which practice capability level indicates that the service desk practice achieves its purpose through a basic set of activities?
Why is the monitoring provided by default for a configuration item not always right for a specific organization?
The monitoring and event management practice includes rules for event filtering and categorization. In which dimension of service management are these rules established?
Which of the following is NOT a benefit of the 'incident management' practice?
Although many events are captured and processed automatically, some require a human response. Which software tools are MOST important for effective joint work of IT teams responding to events?
What will MOST help a service provider to adopt swarming to support their problem management practice?
What competency is the MOST important when performing the activity 'event logging'?