ITIL ITIL-4-Specialist-Monitor-Support-Fulfil - ITIL 4 Specialist: Monitor, Support, FulfilExam
Total 166 questions
Which activity of the ‘service desk optimization’ process ensures that change request are raised where necessary?
What should a service provider do when human resources to establish problem modes are not available?
An organization has identified many interfaces between the service request management activities and the activities of other practices. During value stream mapping, when will it be BEST to document these interfaces?
Which is a practice success factorof the problem management practice?
Which of the following is a practice success factor for the 'service desk' practice?
Which two fields are typically included when a problem record is created?
1. Investigation results
2. Problem solution
3. Associated configuration items
4. Affected services
An organization is designing a value stream for restoring service to users.
At which step in valuestream mapping should the user touchpoints be identified?
Which of the following capability criteria supports the practice success factor of 'continually improving incident management'?
A service provider identified several errors in the third-party software which cannot be resolved for various reasons. The application management team identified a way to prevent incidents related to these errors. However, the team is conscious of the errors and needs to monitor and regularly review them to ensure that the impact assessment and the workarounds remain valid. How can automation of problem management support the team in this situation?