ITIL ITIL-DSV - ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
A service provider is setting up an agreement with an organization. As the user experience is important, it is added to the agreement. Which metric would you advise to be added to the agreement?
A service provider wants to track if a customer is emotionally satisfied with the service it is providing. Which metric would help the MOST?
An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?
An organization is looking for a service provider to support them in their digital transformation. As part of the service provider, what would be the first focus of your interactions?
After onboarding, the customers can access the service provider's mobile network. What is this an example of?
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?
A service provider is selecting a supplier to support the service provider's activities in a niche segment of the services
its delivering.
What will be important to start a successful cooperation?
Which statement about the reporting of service outcomes and performance is CORRECT?
An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?
Which marketing technique helps to understand the needs of consumers by tracking their behavior?