Exin ITIL-F - ITIL® Foundation

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Total 324 questions

Question # 91

Which areas of service management can benefit from automation?

1. Design and modeling

2. Reporting

3. Pattern recognition and analysis

4. Detection and monitoring

1, 2 and 3 only

1, 3 and 4 only

2, 3 and 4 only

All of the above

Which of the following options is a hierarchy that is used in knowledge management?

Wisdom - Information - Data - Knowledge

Data - Information - Knowledge - Wisdom

Knowledge - Wisdom - Information - Data

Information - Data - Knowledge - Wisdom

Which of the following CANNOT be provided by a tool?

Knowledge

Information

Wisdom

Data

Which of the following areas would technology help to support during the service lifecycle?

1. Data mining and workflow

2. Measurement and reporting

3. Release and deployment

4. Process design

2 and 3 only

2 and 4 only

1 and 3 only

All of the above