Exin ITIL-F - ITIL® Foundation

What do customer perceptions and business outcomes help to define?

Which of the following is NOT one of the five individual aspects of service design?

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

Which one of the following do technology metrics measure?

Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

What would be the next step in the continual service improvement (CSI) model after:

1. What is the vision?

2. Where are we now?

3. Where do we want to be?

4. How do we get there?

5. Did we get there?

6. ?

The consideration of value creation is a principle of which stage of the service lifecycle?

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".

What are these four Ps?