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Exin ITIL-F - ITIL® Foundation

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Page: 7 / 10
Total 324 questions

Access management is closely related to which other process?

A.

Capacity management only

B.

3rd line support

C.

Information security management

D.

Change management

Which process is responsible for ensuring that appropriate testing takes place?

A.

Knowledge management

B.

Release and deployment management

C.

Service asset and configuration management

D.

Service level management

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A.

Service transition planning and support

B.

Design coordination

C.

Service level management

D.

Change management

Which one of the following is NOT an objective of problem management?

A.

Minimizing the impact of incidents that cannot be prevented

B.

Preventing problems and resulting incidents from happening

C.

Eliminating recurring incidents

D.

Restoring normal service operation as quickly as possible

Which two elements of financial management for IT services are mandatory?

A.

Budgeting and charging

B.

Accounting and charging

C.

Budgeting and accounting

D.

Costing and charging

Which one of the following is an objective of release and deployment management?

A.

To standardize methods and procedures used for efficient and prompt handling of all changes

B.

To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

C.

To ensure that the overall business risk of change is optimized

D.

To define and agree release and deployment plans with customers and stakeholders

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A.

Service level management

B.

Financial management

C.

Demand management

D.

Risk management

Which of the following types of service should be included in the scope of service portfolio management?

1. Those planned to be delivered

2. Those being delivered

3. Those that have been withdrawn from service

A.

1 and 3 only

B.

All of the above

C.

1 and 2 only

D.

2 and 3 only

Which of the following are basic concepts used in access management?

A.

Personnel, electronic, network, emergency, identity

B.

Rights, access, identity, directory services, service/service components

C.

Physical, personnel, network, emergency, service

D.

Normal, temporary, emergency, personal, group

Which process is responsible for the availability, confidentiality and integrity of data?

A.

Service catalogue management

B.

Service asset and configuration management

C.

Change management

D.

Information security management