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Exin ITILFND - ITIL – Foundation (v4)

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Total 503 questions

What varies in size and complexity, and uses functions to achieve its objectives?

A.

A risk

B.

An organization

C.

A practice

D.

An outcome

Which statement about standard changes is CORRECT?

A.

A full assessment should be completed each time the change is implemented

B.

The change can be implemented with less testing if necessary

C.

The appropriate change authority should be assigned to each type of change

D.

The change does not require additional authorization

Which describes the 'plan' value chain activity?

A.

It ensures a shared understanding of the current status and vision for all products and services across the organization

B.

It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations

C.

It ensures that service components are available when and where they are needed, and meet agreed specifications

D.

It ensures continual improvement of products, services, and practices across all value chain activities

Which facilitates outcomes that customers want to achieve?

A.

Service

B.

Warranty

C.

Organization

D.

IT asset

Which is part of the ‘focus on value’ guiding principle?

A.

Understanding what services help the service consumer

B.

Reducing the number of steps in the customer experience

C.

Assessing services to identify parts that can be reused

D.

Identifying activities that can be achieved in smaller iterations

Which practice involves the management of vulnerabilities that were not identified before the service went live?

A.

Service request management

B.

Problem management

C.

Change control

D.

Service level management

Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

A.

Service request management

B.

Incident management

C.

Service desk

D.

Change enablement

What can be used to determine if a service is 'fit for purpose'?

A.

Availability

B.

Warranty

C.

Outcome

D.

Utility

Which BEST describes the purpose of the 'improve' value chain activity?

A.

To organize a major improvement initiative into several smaller initiatives

B.

To make new and improved services and features available for use

C.

To ensure a shared understanding of the vision and improvement direction for all products and services

D.

To continually improve all products and services across all value chain activities

When should a workaround be created?

A.

As soon as possible, once the incident is logged

B.

After the resolution of a problem

C.

When a problem cannot be resolved quickly

D.

When a potential permanent solution has been identified