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CIPS L3M4 - Team Dynamics and Change

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Total 150 questions

In what way might a contract clause be used to stop the supplier from making unwarranted price increases during the term of the contract?

A.

The buyer inserts a price adjustment clause in the contract

B.

The buyer deletes any contract clauses that may refer to stage payments

C.

The buyer inserts a contract clause that stipulates the invoice payment dates

D.

The buyer deletes any contract clauses that may refer to price increases

In the Kubler-Ross Change Curve, which of these comes second?

A.

Shock

B.

Integration

C.

Denial

D.

Depression

Misrepresentation can be defined as a false statement of material fact made by one of the contracting parties which was intended to (and did) induce the other party to make the contract. What remedies are available in this instance to the innocent party?

A.

Contract is voidable and damages can be claimed

B.

Contract is not voidable but damages can still be claimed

C.

Contract is voidable and must be amended and performed

D.

Contract is not voidable and it is too late to take any action

Which of the following are benefits of using model form contracts? Select TWO that apply.

    Liability is greatly reduced for suppliers

    Suppliers can renegotiate terms more easily

    They improve contract consistency

    They are widely accepted in certain industries

A.

1 and 3

B.

1 and 2

C.

2 and 4

D.

3 and 4

Which of the following is a qualitative key performance indicator?

A.

To increase on-time in-full deliveries by 40%

B.

To reduce costs by 10% over a year

C.

To improve customer relationships by 20%

D.

To reduce the defect rate to below 25%

A service contract for cleaning is due for expiry after a five-year duration. Which of the following are good sources of data to create a specification for the new invitation to tender?

    Incumbent supplier

    Maintenance services

    Alternative suppliers

    Management information

A.

1, 2 and 3 only

B.

2, 3 and 4 only

C.

1, 3 and 4 only

D.

1, 2 and 4 only

Thinking about the STEP / PESTEL / STEEPLE model, into which two categories would taxation most suitably fall?

A.

Socio-cultural

B.

Political

C.

Technological

D.

Economic

Fabrizio created a contract for his supplier which included various contract terms. One term that Fabrizio included stated that "as agreed the price of each pencil is $1.00." Which of the following options describes this term?

A.

An incoterm

B.

An implied term

C.

An express term

D.

A variable term

John is a new procurement manager who has recently joined Smiths Facilities Management Ltd. The company provides maintenance services through the utilisation of subcontractors. It is experiencing a number of issues with its supply chain which has resulted in customer complaints, and John would like to introduce service level agreements (SLA) to some of its key providers. Which of the following should be included?

    How often the service will be provided

    The procedures to be followed to resolve disputes

    The qualifications needed by staff providing the service

    The stock maintained by the subcontractor

A.

1, 3 and 4 only

B.

2, 3 and 4 only

C.

1, 2 and 4 only

D.

1, 2 and 3 only

‘Doing things for less cost’ is a description of:

A.

Effectiveness

B.

Efficiency

C.

Economy