CIPS L3M4 - Team Dynamics and Change

Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):

A UK telecommunications company, UKTC Limited, wants to procure innovative equipment to increase its network provision. UKTC has limited expertise in the newer technology. What should UKTC do first to help develop its specification? Select TWO that apply.

Undertake market engagement

Confirm the budget with the finance team

Prepare a performance specification

Ask the engineering team for suggestions

Esther Francis has recently changed jobs from a supply role at Shine Cleaning Services (SCS) to a purchasing role at Southern Commercial Property (SCP). Esther requires industry technical input to develop a cleaning services requirements specification for her new employer. Esther Francis wants to include her former employer SCS in a market engagement exercise to inform the specification. Which of the following would be the most appropriate way to deal with the conflict of interest?

A buyer is procuring innovative new IT systems and has issued a performance specification as part of the invitation to tender. Is this a suitable approach?

‘A person who solves difficult problems with original and creative ideas’. From the Belbin ‘problem solving / thinking’ section:

Conscious knowledge of one’s own character and feelings – a cornerstone of emotional intelligence – sometimes described as ‘know thyself’:

‘operating at its full potential … working positively … getting on with their jobs’

Which of the Tuckman stages of team development is being described here?

Thinking of the cultural web (Johnson and Scholes), which of the following refers to the idea that past events will be recurringly discussed and kept alive by current employees telling newcomers, reinforcing certain aspects of culture?

An employee responsible for managing both warehousing and transport in an organisation would best be described as a:

Thinking about PEST, or PESTEL, or STEEPLE; under which two headings would taxation most comfortably sit?