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Apple MAC-16A - ACMT 2016 Mac Service Certification Exam

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Total 50 questions

Adam has a MacBook Pro (Retina, 15-inch, Late 2013) that he uses for video editing and graphic design. He explains that after about an hour of use, the machine seems to operate more slowly. The issue gets worse as time goes on until he has to restart the machine. After you ask some probing questions, which of the following tools or techniques would be best to further evaluate the issue?

A.

Single-user mode

B.

Verbose mode

C.

Console

D.

Activity Monitor

E.

Disk Utility

Andrew has updated his iPhone 4s to iOS 8. He has set a passcode and signed in to iCIoud. Andrew is trying to Handoff an email from his Mac to his iPhone.

Andrew's Mac is running OS X Yosemite and Bluetooth is on. Why is the Mail app not appearing in the corner of the iPhone lock screen?

A.

The passcode is preventing Mail from completing Handoff.

B.

The devices are not on the same Wi-Fi network.

C.

The devices are not paired.

D.

The iPhone 4s does not support Handoff.

What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)?

A.

Reset all of the settings on the Apple TV and rejoin the network.

B.

Startup the MacBook Air from Recovery HD and reinstall OS X.

C.

Download the latest copy of iTunes and restore the Apple TV.

D.

Ensure the "Show mirroring options in the menu bar" preference is enabled.

Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?

A.

Select iCIoud Drive from the Finder sidebar and click the Applications folder.

B.

Log into iCloud.com and click Settings to view supports applications.

C.

Select iCIoud Drive from the Applications folder.

D.

Click iCIoud in System Preferences and then click on iCloud Drive Options.

Select the tools used to view the number of attached hard disks, volumes, and types. SELECT TWO.

A.

Apple Diagnostics

B.

Console

C.

SystemInformation

D.

Recovery Disk Assistant

E.

Disk Utility

Which of the following are features of OS X designed to enhance the security and privacy of user content? SELECT THREE.

A.

Gatekeeper

B.

FileVault2

C.

Boot Camp 5

D.

Firewall

E.

Terminal

F.

Console

G.

Safe Boot

Larry just bought a new Mac with OS X Yosemite and wants to transfer his Outlook contacts and home folder documents from a PC running Windows Vista with SP2. You confirm automatic installation in Windows is disabled. What is the next step you will ask Larry to take before attempting to use Windows Migration Assistant?

A.

Disable anti-virus and firewall software on the PC.

B.

Start up the MacBook Pro in Target Disk Mode.

C.

Make sure the contacts are exported in vCard format into the home directory.

D.

Place the PC in standbymode and select it from the list in Migration Assistant running on the MacBook Pro.

A user moves a file into a folder named "my stuff" and sees this message:

"You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items."

Which of the following states has the user's folder permissions for "my stuff" been set to?

A.

Read only

B.

Write only

C.

Read & Write

D.

Execute only

Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?

A.

Ask Joseph to startup from OS X Recovery andchoose.

B.

Have Joseph startup from OS X Recovery and open the Firmware Password utility.

C.

Explain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

D.

Help Joseph erase the hard disk and reinstall OS X and forgotten.

Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?

A.

AirDrop does not support files larger than 5GB.

B.

The iMac (Early 2009) does not support AirDrop.

C.

On the MacBook Air, Randall must first click "Don't see who you're looking for?"

D.

OS X Yosemite cannot AirDrop with OS X Mountain Lion.