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WGU Organizational-Behaviors-and-Leadership - WGU Organizational Behaviors and Leadership (IBC1)

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Total 78 questions

A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.

Which approaches to performance evaluation and granting rewards would have been more effective in this situation?

Select one.

A.

Individual and group evaluation with individual and group rewards

B.

Group performance evaluation with individual rewards

C.

Group performance evaluation with group rewards

D.

Individual performance evaluation with group rewards

Which theory of motivation focuses on 5 levels of needs, and further separates those needs by

lower-order needs and higher-order needs?

Choose 1 answer

A.

McGregor’s Theory X and Theory Y

B.

McClelland’s Theory of Needs

C.

Maslow's Hierarchy of Needs Theory

D.

Two-Factor Theory

What is a characteristic employed by transformational leaders?

Select one.

A.

Watches for deviations from rules

B.

Promotes intelligence, rationality, and careful problem solving

C.

Intervenes only if performance standards do not meet expectations

D.

Contracts exchange of rewards for effort

When is organizational culture considered dysfunctional?

Choose 1 answer

A.

When strong organizational cultures prohibit prejudice

B.

When core values are in agreement throughout the organization

C.

When different employee groups communicate common problems

D.

When cultural incompatibility deters making acquisitions or mergers

What is an advantage of a strong organizational culture?

Select one.

A.

The culture fosters ambiguity.

B.

Employee commitments are weak.

C.

The internal climate exhibits high behavioral control.

D.

Core values are weakly held and shared by few employees.

Which method should be used to maximize team member participation in global meetings?

Select one.

A.

Change of global meeting membership frequently to maintain interest in meetings

B.

A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members

C.

Electronic technology to tie team members together during meetings

D.

Parallel voice messaging contacts to tie members together

Which team consists of employees from about the same hierarchical level but from different work areas who come together to accomplish a common task?

Select one.

A.

Self-managed work team

B.

Cross-functional team

C.

Semi-virtual team

D.

Problem-solving team

When might an organization's strongly-entrenched culture be a liability?

Select one.

A.

When an organization's environment is undergoing rapid change

B.

When the shared values of an organization are in agreement

C.

When core values are shared by members of a specific department

D.

When top management is guiding the cultural development

What is true about social loafing in the work place?

Select one.

A.

It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.

B.

It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.

C.

It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.

D.

It supports low employee performance and satisfaction when employees are performing structured tasks in groups.

How might a charismatic leader work to increase performance in an organization?

Select one.

A.

Take a laissez-faire approach to encourage goal achievement

B.

Take a transactional approach emphasizing contingent rewards

C.

Convey through words and actions a new set of values

D.

Avoid confusion of purpose by adhering to strictly conventional behavior