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AMA PCM - Professional Certified Marketer

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Total 316 questions

The major disadvantages of primary data collection are that:

A.

it can only be accessed through syndicated databases or unstructured data mines.

B.

it cannot be tailored to meet specific research needs.

C.

it takes more time to collect than secondary data and is more costly.

D.

it is too general to meet researcher's and manager's needs.

E.

all of these are disadvantages of primary research data.

_____ strategies are designed to increase demand by focusing on wholesalers, retailers, or salespeople.

A.

Push

B.

Pull

C.

Macro

D.

Informative

E.

Relationship

Which of the following would an organization do during the qualification stage of the customer relationship management process?

A.

Persuade potential or existing customers to switch to the company’s products

B.

Undertake customer loyalty programs to build brand loyalty

C.

Decide on which potential and existing customers to pursue with its marketing efforts

D.

Look for potential customers and identify ways of cross-selling to existing customers

E.

Undertake programs to regain customers who have switched to competing products

Which of the following is an example of a contest?

A.

Visit our website and win movie tickets

B.

Avail our ""featured price"" discounts

C.

Buy one, get one free

D.

Player of the year sponsored by Mars Inc.

E.

Leave your visiting card and win a trip to Bahamas

Which of the following aspects is directly responsible for determining the zone of tolerance of customers?

A.

The brand awareness of a product

B.

The breadth of the product mix

C.

The importance of each service quality dimension

D.

The complexity of the product or service

E.

The type of labeling used

Which of the following is an advantage of secondary data collection?

A.

It always provides data that is specific to immediate needs.

B.

It requires sophisticated training and hence is always accurate.

C.

It offers in-depth consumer behavioral insights.

D.

It guarantees information without bias.

E.

It saves time and effort in collecting and analyzing.

Novel Electronics sold 400 Technova smartphones in the first week of October 2013 at a price of $250 per unit. The following week, it reduced the price to $230 per unit and it saw sales increase by 20%. What is the price elasticity of demand of Technova smartphones?

A.

0.5

B.

1

C.

1.5

D.

2

E.

2.5

Within the buying center, deciders are people who

A.

handle the paperwork of the actual purchase.

B.

control the flow of information in the buying center.

C.

ultimately determine any part of or the entire buying decision.

D.

influence other members of the buying center in making the final decision.

E.

actually use and evaluate the product or service.

Jim wants to buy a business suit and has a particular brand in mind. However, he also states that he might consider buying three other more expensive brands as alternatives. In this scenario, these alternative brands constitute a _____ set.

A.

distributive

B.

psychological

C.

safety

D.

retrieval

E.

evoked

The process of dividing the market into groups of customers with different needs, wants, or characteristics—who therefore might appreciate products or services geared especially for them—is called _____.

A.

positioning

B.

targeting

C.

market penetration

D.

market development

E.

market segmentation