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AMA PCM - Professional Certified Marketer

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Total 316 questions

The social network that is used solely for sharing videos is

A.

Google.

B.

Facebook.

C.

YouTube.

D.

Twitter.

E.

LinkedIn.

Lumos Lighting, a company that offers lighting solutions for office spaces, has adopted the AMA Statement of Ethics, although not in its entirety. It does not recognize the value of citizenship as an ethical requirement. Which of the following is Lumos Lighting least likely to do?

A.

Apologize to a customer for a faulty product.

B.

Invest in a new manufacturing facility to generate more jobs.

C.

Institute an employee rewards program.

D.

Donate money to a nonprofit involved in developing sustainable living methods.

E.

Create a communication channel for customers to lodge complaints.

Hermit, a fashion apparels retailer, recently slashed prices on its premium fashion label, Lau, by 40%. This resulted in a sharp rise in sales of Lau by 30%. This also directly impacted the sales of its lower-priced brand, Infinity, which saw sales reduced by 15%. What is the cross-price elasticity of demand between Lau and Infinity?

A.

0.5

B.

0.37

C.

1.33

D.

2

E.

2.66

Which of the following is likely to be true of passive customers?

A.

They are likely to complain about the product or service.

B.

They are likely to seek negative information about products.

C.

They are likely to remain from repurchasing a product.

D.

They are likely to recommend the product to others.

E.

They are likely to seek positive feedback from friends.

Mike Morgan, a sales representative for a major food service distributor of Warm Delights, wanted to encourage repeat purchases by his grocery customers. In order to accomplish this objective, Morgan offered the following discounts to his customers: a 10 percent discount for buying 1-49 cases of Warm Delights within a calendar month; a 12-percent discount if 50-99 cases of Warm Delights are purchased within the same calendar month; and a 15-percent discount if 100 or more cases of Warm Delights are purchased within the same calendar month. What type of discount was Morgan offering his grocery customers?

A.

a seasonal discount

B.

a quantity discount

C.

a cash discount

D.

a trade discount

E.

a partial-payment discount

Which of the following is the first step in planning and executing an advertising campaign?

A.

Creating advertisement

B.

Conveying the message

C.

Evaluating and selecting media

D.

Determine the budget

E.

Identifying the target audience

A customer information storehouse enables

A.

retailers to decelerate customer returns.

B.

create a consistent brand image.

C.

provide a seamless experience for customers.

D.

integrate the supply chain.

E.

reduce shipping charges and sales tax.

Which of the following is true of demographic segmentation?

A.

Demographic variables have no influence on consumer needs and wants.

B.

Demographic variables such as education, religion, race, generation, and nationality are easy to measure.

C.

Using demographic variables required dividing the market based on consumers' agreement or disagreement opinions and statements.

D.

It involves the analysis of consumer lifestyles to create a detailed customer profile.

E.

Keeping demographic characteristics separate from psychographics ensures a more 'lifelike' portrait of the targeted consumer segment.

The person who controls information or access, or both, to decision makers and influencers is known as the _____

A.

buyer

B.

decider

C.

gatekeeper

D.

initiator

E.

user

Jim was born after World War II in the year 1949 in the U.S. If most of his friends were born between 1957 and 1950, Jim and his friends would be considered part of _____.

A.

cohorts

B.

Generation Xers.

C.

baby boomers

D.

Generation Yers

E.

Generation Zers