Pegasystems PEGACPBA24V1 - Certified Pega Business Architect 24

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.

To meet this requirement, you need to set the___________in the service level to 3 days.

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

What type of Step typically requires contextual instructions?

In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.

Where do you configure the service level to meet this requirement?

A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment. To determine what type of routing to apply to each assignment, what question do you ask yourself?

In an online shopping application, you use 1 to visualize data about recent returns. From the 2, you analyze return types and amounts. In the 3, you select a clustered column and add Case ID count, Return amount, and Purchase type fields. In the 4, you add a tooltip and update the legend.

A Developer configures a button with the action set as shown in the following image:

Place the events in the order they occur.

….wants to create a mobile app experience for users and CSRs for its Transaction Dispute application, following requirements, which option requires you to configure distinct mobile app channels?

Consider this scenario.

A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10.

The SLA starts when the assignment is created

If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by 10

If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10

If the passed deadline elapses and the assignment is not yet competed, the assignment urgency increases by 10

In the Answer Area, select the urgency for each milestone.

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.

What is the best way to design routing so the correct interviewer is assigned the task?