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Pegasystems PEGACPBA24V1 - Certified Pega Business Architect 24

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Total 144 questions

You are developing a car maintenance application for a car service enter. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.

Which two configuration options perform the correct assignment routing? (Choose two.)

A.

Configure routing to a skilled work group using the appropriate skill parameters for the selected service

B.

Configure single level approval routing to a supervisor who assigns the task to the specific team

C.

Configure routing to use business logic to assign tasks to the appropriate team using the type of service

D.

Configure all assignments to route to the service manager who then assigns the tasks to the specific team

Which two of the following scenarios are good candidates for rule delegation? (Choose two.)

A.

Content of an email confirming a customer submission

B.

Business policies controlled by regulatory compliance

C.

The service level on expense reports

D.

Password validation standards

Which two statements are true about insights? (Choose Two)

A.

You can transform sharable visualizations into data queries.

B.

You can search for and select the fields that you want to include in an insight.

C.

You can transform data queries into sharable visualizations.

D.

You can edit application data directly in an insight.

Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.

    The customer service agent may request additional information form the customer

    The merchant is notified and given 15 days to dispute the fraud claim

    If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account

    If the fraud claim is rejected, the customer is notified and given 15 days to respond

Select the case life cycle design that follows the quidelines for identifying and naming stages.

A.

Option A

B.

Option B

C.

Option C

D.

Option D

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:

♦ Account ID and password

♦ Customer contact information

♦ A list of open orders with the status of each order

How do you configure the case type to allow customers to update any of the user profile pages individually?

A.

Add a set of optional actions to the case workflow.

B.

Add an alternate stage to the case life cycle.

C.

Add a button for each profile page to each assignment.

D.

Add an optional process to the case workflow.

Which two requirements can you support by configuring a mobile channel in App Studio? (Choose Two)

A.

Lock the application after 20 minutes of inactivity.

B.

Configure a left swipe behavior to open a message.

C.

Grant access to the mobile app for a specific user.

D.

Set the dimensions of an application icon to 180x180 pixels.

You are preparing to delegate a number of business rules. What three prerequisite actions must be taken before preparing to delegate a number you can delegate the business rules? (Choose three.)

A.

Ensure an access group exists for the users who will manage the delegated rules

B.

Ensure the delegated ruleset exists in the Production rulesets list

C.

Ensure the delegated rules are added to a locked ruleset

D.

Ensure a ruleset that will contain the delegated rules exists

E.

Ensure a ruleset exists for the users who will manage the delegated rules

The following view of a timesheet application an employee enters their hours for the week The total hours highlighted are automatically updated with the appropriate values as the fee enters their time.

The employee submits the timesheet. the following view is shown. The application reduces the vacation and sick time balances by the hours entered in the previous view.

An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.

How do you configure the case life cycle to meet this requirement?

A.

Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition

B.

Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation

C.

Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process

D.

Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed

Identify the use case that requires creating a new Persona.

A.

The existing Channel interfaces are too limited for the completion of work to occur.

B.

An additional user needs to interact with an application.

C.

A new Case Type is created in an application.

D.

An additional combination of Channel interface, work routing, and permissions is necessary.