Pegasystems PEGACPBA88V1 - Certified Pega Business Architect 8.8

Mobile app color palettes are different for users and CSRs: Configuring distinct mobile app channels is required when you need different UI elements, such as color palettes, for different user groups (e.g., users and CSRs).

The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.

Property reference: .Address(1).PostalCodeField type: Single record data relationship

Property reference: .ShippingAddress.CityField type: Text

Property reference: .BillingAddress.TelephoneField type: Multiple record data relationship

Property reference: .Address(1).PostalCode

Field type: Single record data relationship

Explanation: The .Address(1).PostalCode property indicates a specific postal code within a single address. The (1) suggests it’s part of an indexed or paged list, but each PostalCode is a single entity within that address record.

The two field types that are specialized versions of the Query field type are:

A. Data reference:

This field type is used to reference data from an external source dynamically. It allows the application to pull in data as needed without storing it directly within the case.

D. Case reference:

This field type is used to reference another case within the Pega application. It is useful for linking related cases and managing dependencies between them.

References:

Pega Academy: Field Types and Usage

Pega Documentation: Query Field and Specialized Field Types

To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:

Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue.

Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address.

Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address.

This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.

References:

Pega Academy: Assignments and Routing

Pega Documentation: Using Business Logic for Assignment Routing