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Pegasystems PEGACPBA88V1 - Certified Pega Business Architect 8.8

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Total 50 questions

….wants to create a mobile app experience for users and CSRs for its Transaction Dispute application, following requirements, which option requires you to configure distinct mobile app channels?

A.

The mobile app customizes currency units and date/time format according to the location of the users.

B.

Mobile app color palettes are different for users and CSRs.

C.

The mobile app supports all mobile phone operating systems.

D.

CSRs can create other case type instances on the mobile app.

A survey is sent to a customer via email.

Who do you configure a solution to ensure the email includes the case ID for the survey?

A.

Call a data transform to copy the case ID from pyWorkPage to the email.

B.

Create a process using the Send email step allowing representatives to quickly add the case ID to the email.

C.

Create a required field for the case ID that must be entered by a user during the case process prior to sending the email.

D.

Use the Insert Property feature of a Send email step to add the case ID when composing the custom message.

Select the bolded portion of each property reference by selecting the corresponding type from the list on the right.

Which two field types are specialized versions of the Query field type? (Choose Two)

A.

Data reference

B.

Embedded data

C.

Picklist

D.

Case reference

Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.

Which routing approach supports this requirement?

A.

Route the assignment to a specific underwriter based on business logic.

B.

Route the assignment to the correct work queue by using an authority matrix.

C.

Route the assignment to the correct work queue by using a reporting structure.

D.

Route the assignment to the correct work queue based on business logic.