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Pegasystems PEGACPDC25V1 - Certified Pega Decisioning Consultant 25

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Total 111 questions

As a decisioning architect, you advise the board on the business issues for which they must use the Next-Best-Action strategy. Which three business issues do you recommend? (Choose Three)

A.

Resource Planning

B.

Service

C.

Retention

D.

Collections

E.

Accounting

U+ Bank decides to introduce a credit cards group by leveraging the Next-Best-Action capability of Pega Customer Decision Hubâ„¢. The bank wants to present the credit card offers through inbound and outbound channels based on the following criteria:

1. Customers must be above the age of 18 to qualify for credit card offers.

2. The site offers credit cards only if customers do not explicitly opt-out of any direct marketing for credit cards.

3. The Platinum Card, one of the credit card offers, is suitable for customers with debt-to-income ratio < 45.

As a decisioning architect, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.

What does a dotted line from a "Group By" component to a "Filter" component mean?

A.

There is a one-to-one relationship between the "Group By" and the "Filter" components.

B.

To evaluate the "Group By" component, the "Filter" component is evaluated first.

C.

A property from the "Group By" is referenced by the “Filter" component.

D.

Information from the "Group By" is copied over to the "Filter" component.

U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.

As a decisioning architect, how do you recommend the bank implements this requirement?

A.

Create an external email treatment and use an external tool to design the email.

B.

Create an external email treatment and use Customer Decision Hub to design the email.

C.

Create an internal email treatment and import the email content HTML.

D.

Create an internal email treatment and use Customer Decision Hub to design the email.

U+ Bank, a retail bank, is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS. All customers must receive this communication regardless of the engagement policy conditions and constraints.

Which type of communication do you configure to implement this requirement?

A.

One-time action

B.

Transactional action

C.

Promotional action

D.

Mandatory action

The development team at U+Bank wants to create multiple test personas for their new engagement strategy quickly. A team member suggests using Pega GenAI features instead of creating a manual persona to improve efficiency and speed up the testing process.

Which advantage does Pega GenAI provide when creating personas compared to manual creation?

A.

Pega GenAI creates personas that do not require validation or review after generation.

B.

Pega GenAI allows describing persona traits by using natural language to speed up creation.

C.

Pega GenAI removes the need to configure channel context during persona testing.

D.

Pega GenAI automatically builds engagement policies for every persona it creates.

A financial services organization introduces a new policy that limits each customer to two promotional emails per month. To meet compliance requirements, the implementation team must configure this limit in the Next-Best-Action Designer.

Which configuration steps achieve the desired email frequency limit?

A.

Set customer contact limits for the email channel with a two-message monthly restriction.

B.

Configure an engagement policy that applies email limits to customer groups only.

C.

Create a suppression policy that uses a two-email threshold and a monthly tracking period.

D.

Establish context-level limits that track two monthly interactions across channels.

U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hubâ„¢. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.

In the Answer Area, select the correct execution for each Task.

U+ Bank, a retail bank, is currently presenting a cashback offer on its website.

Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer:

While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45.

As a business user, what are the two tasks that you define to update the cashback offer? (Choose Two)

A.

Add a new treatment.

B.

Edit an existing treatment.

C.

Edit the engagement policy.

D.

Edit the action details.

E.

Remove existing treatment.

U+ Bank has decided to use the Pega Customer Decision Hub, M to recommend more relevant banner ads to its customers when they visit the personal portal. Select each placement type on the left and drag it to the correct requirement on the right.