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Pegasystems PEGACSSA72V1 - Certified Senior System Architect (CSSA) 72V1

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Total 93 questions

An application retrieves data from an external system of record. The data is used for display purposes only. Select the configuration option for the data page that ensures that the data is always current.

A.

Configure the property as a Page property and select the Manual data option. Use a data transform to populate the page.

B.

Configure the property as a Page property and select the Copy data from a data page option to copy the data from the data page.

C.

Configure the property as a Single Value property. Use the Automatic reference to class instance option to link to the data.

D.

Configure the property as a Page property and select the Refer to a data page option to point to the data page.

A Purchase Order case is instantiated as a child of a Purchase Request case. Select the locking option that allows multiple users to edit the Purchase Order case at the same time.

A.

Enable Default Locking on the Purchase Order case type

B.

Enable Optimistic Locking on the Purchase Request case type

C.

Enable Optimistic Locking on the Purchase Order case type

D.

Enable Default Locking on the Purchase Request case type

An application includes the following set of circumstanced instances of a decision table.

You update the application and increment the AccountManage ruleset version to 01-02-01. As part of this update, the circumstance .Status="Silver" is no longer needed by the application.

How do you implement this change?

A.

Do nothing. Rule resolution does not consider rules in a lower minor version of a ruleset.

B.

Create a new version of the circumstanced decision table in AccountManage:01-02-01 and set the availability to Withdrawn.

C.

Create a new version of the circumstanced decision table in AccountManage:01-02-01 and select the Base rule option.

D.

Create a new version of the circumstanced decision table in AccountManage:01-02-01 and set the availability to Blocked.

Decision Management is used to_________.

A.

determine the cause of a customer's problem

B.

determine how to optimize the product portfolio to increase market share

C.

determine why response rates for a campaign are below average in one region

D.

determine how to retain a customer and the budget to spend

On mobile devices, a form defined with dynamic layouts forces horizontal scrolling. Where do you configure the responsive behavior to address this issue?

A.

In the application skin

B.

In the harness

C.

In the portal

D.

In the section holding the dynamic layouts

A company sends a standard confirmation email whenever a case is created.

In which layer of the Enterprise Class Structure (ECS) could you apply the email correspondence?

A.

Implementation

B.

Enterprise

C.

Unit

D.

Division

A page property contains product information that is accurate as of the time the product is ordered. This information is stored in an external system and accessed by a data page.

How do you implement this requirement?

A.

Define a reference property that refers to the data page.

B.

Configure the page property to refer to a keyed data page.

C.

Select Refer to a data page on the page property.

D.

Select Copy from a data page on the page property.

Which of the following requirements can be implemented using Next Best Action?

A.

Provide the customer service representative with a list of potential reasons the customer has called.

B.

Provide problem-solving guidance for customer service representatives so every customer is treated consistently.

C.

Identify why response rates for a campaign in a region are lower than the company average.

D.

Reduce average handle time of each customer interaction to less than two minutes per incident.

An application contains a case type named Time Off. HR requests a report that returns the ID and name of any employee for whom an open Time Off case does not exist.

The ID and Name properties are defined for the class Data-Employee-, and an ID property is also defined for the Time Off class. The ID property in the Time Off class points to records in Data-Employee-.

Select the approach you use to create this report.

A.

Create reports in both classes, and set the TimeOff report as a subreport of the Employee report.

B.

Create a report in the Employee class, with a class join to the TimeOff class.

C.

Create reports in both classes, and set the Employee report as a subreport of the TimeOff report.

D.

Create a report in the TimeOff class, with a class join to the Employee class.

During the development of your application, you created operators for testing purposes. You are preparing to migrate the application to another environment. You do not want to include the operators in the archive file.

Which two options exclude the operators? (Choose Two)

A.

Before you run the Application Packaging wizard, remove the associated ruleset from the operator records.

B.

Before you run the Application Packaging wizard, save the operators to an organization ruleset. Select the Exclude non-versioned rules check box in the Product rule.

C.

In the Operators step in the Application Packaging wizard, clear the check boxes next to the operator names. In the Product rule, clear the Include data types check box.

D.

In the Operators step in the Application Packaging Wizard, clear the check boxes next to the operator names. In the Product rule, clear the Include associated data items check box.