Summer Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ecus65

Pegasystems PEGAPCDC85V1 - Pega Certified Decisioning Consultant (PCDC) version 8.5

Page: 1 / 2
Total 60 questions

U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.

In the Answer Area, select the correct artifact you use to implement each requirement.

What is the name of the property that is automatically recomputed for each decision component?

A.

Rank

B.

Priority

C.

Order

D.

Propensity

What does a solid arrow from a “Set Property” component to a “Filter” component mean?

A.

There is a one-to-one relationship between a “Set Property” and a “Filter” component.

B.

A property from the “Set Property” component is referenced by the “Filter” component.

C.

To evaluate the “Set Property” component, the “Filter” component is evaluated first.

D.

Information from the “Set Property” component is copied over to the “Filter” component.

To which types of decisions can Pega Customer Decision Hubâ„¢ be applied?

A.

Determining how to retain a customer

B.

Determining why response rates for a campaign in one region are below average

C.

Determining how to optimize the product portfolio to increase market share

D.

Determining the cause of a customer's problem

A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?

A.

Customer contact limits

B.

Volume constraints

C.

Suppression rules

D.

Applicability rules

U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.

What must you do to ensure that this action is not selected for any customers?

A.

Set the action availability to Always

B.

Set the action availability to Never

C.

Set the action availability to Within a defined time period

D.

Set the action availability to Template

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

A.

Context weighting

B.

Propensity

C.

Business weighting

D.

Action value

Aggregation components provide the ability to________________.

A.

filter actions based on priority and relevance

B.

make calculations based upon a list of actions

C.

choose between actions

D.

set a text value to a strategy property

To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

A.

'' .''

B.

"Customer."

C.

"Data."

D.

No prefix. Use directly the property name.

A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.

Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A.

Call intent detection

B.

Offers ranking

C.

Dispute handling strategy

D.

Interaction history