Summer Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ecus65

Pegasystems PEGAPCDC87V1 - Certified Pega Decisioning Consultant (PCDC) 87V1

Page: 4 / 6
Total 184 questions

In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.

A.

guided on the next important conversation to have with the customer

B.

forced to follow a strict path of recommended steps, from which the CSR cannot deviate

C.

expected to improvise based on some basic customer information displayed on screen

D.

always expected to sell a product or service irrespective of the customer's call intent

U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning consultant, how do you implement the business requirement?

A.

Add the risk segmentation rules in the Results tab of the scorecard rule.

B.

Add a decision table to a decision strategy and pass the credit score as the parameter.

C.

Add a decision table to a decision strategy and reference it in the scorecard component.

D.

Add three contact policies that correspond to the three risk segments.

U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.

What do you configure to implement this requirement?

A.

Output template

B.

Dynamic template

C.

File template

D.

Email treatment

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

According to the decision strategy, what is the output of component in the blank space highlighted in red?

A.

Nike, Adidas, Puma, Reebok

B.

Reebok, Puma, Adidas, Nike

C.

Reebok

D.

Nike

U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card. Which engagement policy condition best suits this requirement?

A.

Eligibility

B.

Applicability

C.

Suitability

Reference module: Adding more tracking time periods for contact policies.

A bank is currently displaying a group of mortgage offers to its customers on their website. The bank wants to suppress the mortgage group for 15 days if a customer ignores three offers from the mortgage group. How do you define the suppression rule for this requirement?

A.

Suppress an action for 15 days if there are 3 impressions for any channel without a click

B.

Suppress a group of actions for 15 days if there are 3 rejects for any channel

C.

Suppress an action for 15 days if there are 3 rejects for web channel

D.

Suppress a group of actions for 15 days if there are 3 impressions for the web channel without a click

Aggregation components provide the ability to________________.

A.

filter actions based on priority and relevance

B.

make calculations based upon a list of actions

C.

choose between actions

D.

set a text value to a strategy property

MyCo, a telecom company, developed a new data plan group to suit the needs of its customers The following table lists the three data plan actions and the criteria that customers must satisfy to qualify for the offer:

How do you configure the engagement policies to implement this requirement? Choose the engagement policy level that is best-suited for each criterion.

In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

A.

None, properties are available

B.

Set Property

C.

Data Import

D.

Proposition Data

Myco, a telecommunications company, has introduced new data plans for students. The company wants to present offers to customers based on the responses of a test group that already received the offer. Which arbitration factor do you configure to implement this requirement?

A.

Propensity

B.

Context weighting

C.

Business levers

D.

Action value